Richard O’Keefe has joined Portico, specialist provider of tailored guest services, as business development manager to support the company’s growth.
O’Keefe has more than 14 years’ experience in front-of-house and guest services roles. He will support director of business development Amanda Baber by exploring new opportunities to aid business growth as workplaces change as a result of Covid-19.
Portico’s fully managed service solution includes reception and concierge services, workplace management, help desk and facilities support, secretarial, switchboard and call services as well as meeting room management
O’Keefe previously spent four years at Rapport Guest Services (part of the Compass Group), where he was head of operations for the past 18 months. Before this, he held front-of-house management roles at the Millennium Hotel London Mayfair, K West Hotel & Spa, and Thistle Royal Trafalgar.
O’Keefe said: “I look forward to being able to use all of my previous operations and workplace change experience to positively influence new opportunities and ways of working to support existing clients and enhance business growth.”
Baber added: “We pride ourselves on getting under the skin of our clients and prospects from the outset and really understanding how we can add value and improve their front-of-house experience which naturally ripples into many other areas of a business. This has never been so important as we navigate the workplace changes from 20202 to 2021 and beyond.”
Image credit | Portico