Totalmobile, the field service management software company, has appointed David Webb as managing director of its property and facilities management business.
Webb brings to the role over 25 years of experience in asset-centric services in companies such as Cognito iQ, where he was chief operating officer responsible for accounts such as JLL Property Group, Integral and Serco.
His new role combines two of Totalmobile’s major sectors, facilities management and property services. The responsibilities include establishing and developing this business unit and ensuring that the company’s customers in these sectors receive the highest standards of service.
Webb will coordinate the product and service development specific to the property and FM sectors. By applying a greater focus to these areas, Totalmobile said it would be able to gain a deeper understanding of the challenges and opportunities these sectors face and so ultimately provide better, more convenient services for the end users.
Before the company’s acquisition by Totalmobile in March of this year, Webb spent 11 years at Cognito iQ, a mobile workforce management and operational performance analytics company, where he coordinated large, asset-centric operations. As COO, he also oversaw the onboarding and digital transformation of some of the company’s largest clients, including Hermes and its 75,000 mobile workers. Before this, Webb worked for 18 years with Avery Weigh-Tronix, where he was responsible for leading service delivery and budgeting for a £50 million-turnover field service operation.
Totalmobile CEO, Jim Darragh said: “We’re focused on the continued progress of our reorganisation, as we rethink how we offer our services to our valued customers. Concentrating our efforts on new strategies that reflect the individuality of each of the markets we serve will enable us to elevate the expertise we are able to share with them. David brings considerable value to our new business plans, with so many years gaining real-world operational experience and implementing technologies to improve operational outcomes, he is the perfect candidate to head up our new property and FM department.”
Webb added: “By dedicating a higher level of focus to the FM and property sectors, we are able to gain a more meaningful understanding of the wider market trends and the intricacies within these areas. Inside the housing sector, for example, organisations are feeling the ever-mounting pressure to comply with new sustainability legislation on increasingly shrinking budgets. By focusing on issues such as these, we can create more streamlined and sustainable solutions for our customers, which help them to provide a better, more convenient service for their tenants”.
Picture: David Webb
Image credit | Totalmobile