Principal Operations Manager (3 posts)

London / South East / West Midlands
£67,000 - £91,000 pa + Benefits /Bonus/Car Allowance
18 Jul 2018
18 Aug 2018
Contract Type
Full Time

NHS Property Services is growing, and we want to hear from you! Because to achieve our ambitions to be the market leader, we always start with a solid foundation – our people.

Our expansion is centred around providing expert capability to deliver to our clients across the portfolio, particularly within our FM Operations. As part of our strategy, we have identified a number of key positions within the business across several locations and we are particularly interested in hearing from people from an operations management background:

Principal Operations Manager:

The purpose of the role is to provide operational leadership within a defined geographical zone to ensure the company’s Operations Strategy is delivered. This includes the management of customer relationships, ensuring effective service delivery through the management of internal delivery teams and suppliers, delivery of minor capital works and the management of Health and Safety risks within the area.

Core Focus:

  • Customers Management
  • Service Delivery
  • Capital Investment
  • Safety and Compliance
  • Organisation and People
  • Key working relationships

And can be measured by…


  • Service delivery KPIs for the zone
  • Budgets
  • Functional objectives


  • Customer Engagement Strategy for Zone
  • Supplier governance framework for the Zone
  • Improvements as per Management of Change process
  • Safety & Compliance Management Plan for the Zone
  • Operational People Strategy (composed of Resource Plan, inputs to Training Matrix, Training Schedule and so on)
  • People Management & Development Plan

Why you should join us

Go further in your career and join our talented community. We are different from other property and facilities management companies; we support our NHS customers to deliver healthcare premises that meet future needs for patient services and all the profit goes back to the NHS to create efficient, sustainable and modern healthcare and working environments.

We will encourage and support you, both so you can carry out your role to the best of your ability, and to have your say; recognise and reward you for your contribution and encourage you to enjoy a good work/life balance.

To apply for this post please send your CV to: stating which area you are applying for.

Closing date: 18 August 2018

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