intu own and manage many of the Country’s best shopping and leisure destinations. We are passionate about providing that perfect shopping experience, meaning customers want to stay for longer. Our expertise, knowledge and understanding of our customers creates results for our retailers, restaurateurs and leisure specialists.
Our intu Merry Hill centre is a fantastic retail and leisure destination with heaps of potential. It’s the go-to spot for shopping in the West Midlands, with a catchment of 2.9 million people within a 45-minute drive. The future is bright for intu Merry Hill and we have considerable further investment over the coming years.
We are looking to appoint an Operations Manager, who will be responsible for the leadership, management and motivation of a multi-disciplinary in-house team of hard and soft FM professionals to deliver world class levels of customer service across the centre. Reporting to the Regional Centre Director and working closely with the Retail Services Operations Director you will deliver and develop innovation to enhance the customer experience.
The successful candidate will possess a proven track record of providing ‘best in class’ facilities management services across a comparable prestigious high public footfall customer facing portfolio. You will have proven experience of leading a customer facing FM team in a similar fast paced environment and have demonstrable experience in creating a culture of service excellence. You will be adept in people management including mentoring, motivating and developing staff. Previous public venue / hospitality expertise in a high public footfall environment would be advantageous.
For a confidential discussion please contact our advisor Hayley Mintern firstname.lastname@example.org. Applications should consist of a CV and covering letter.
The closing date for applications is 16th September 2018.
The Management Recruitment Group (MRG) has been appointed as exclusive recruitment partner to Intu for this appointment. All direct and third party applications will be forwarded to MRG.
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