Call-Centre Agent

Arcus FM
GBP16500 - GBP16500 per annum +
22 Aug 2018
21 Sep 2018
Sam Roche
Contract Type
Full Time

Call Centre Agent


£16,500 per annum

Arcus is a growing group of facilities management companies working in delivering proactive FM services by sticking to our core values - Do it SIMPLY , Do it WELL , Do it WITH PASSION.

The Role

We currently have a number of full time opportunities to join our operation's team as an FM Call Centre Agent based at our office in Redditch. Clear communication and excellent customer service skills are key to being a successful Service Desk Operative. The main purpose is to schedule work orders to an engineer, against the service level agreement determined by the client. You will be required to work on an early and late day shift basis between the hours of 7am and 7pm on a 7 day a week rolling rota. Please note this positions will also involve working on Bank Holidays.


For this role you would ideally have a proven background in working on a helpdesk along with providing professional customer service. You must have excellent communication skills and strong attention to detail. In addition you will have working knowledge of the Microsoft Office suite (Word, Excel, PowerPoint).


In addition to a competitive salary, Arcus employees also receive:

  • 25 days holiday plus Bank Holidays (on a pro rata basis)
  • Contributory pension scheme with matched contributions of up to 6%
  • Discretionary bonus scheme of up to 4%
  • Life Assurance
  • Learning & Development opportunities
  • Childcare vouchers

Please note, due to the high volume of applications, we will only be contacting suitable candidates who meet the requirements of the role.

Personal information which you supply to us during the recruitment process will be used for assessing candidate suitability for vacancies within Arcus. Such data includes candidate qualifications, skills, experience, employment history, current and / or expected remuneration and benefits. Information about any disclosed disability will be used to assess whether Arcus needs to make reasonable adjustments during interview, selection or employment.

Such information will be shared internally, including with members of the HR and recruitment team, and managers in the business area being recruited to.

We will only keep such data for as long as is necessary for the recruitment process. Should we wish to keep date for longer, e.g. for talent pooling, we will seek the candidate consent to do so.

Employment decisions are not based solely on automated decision-making.