Workplace Experience Regional Leader

Cardiff with travel to Bristol and on occasion London
24 Aug 2018
24 Sep 2018
Contract Type
Full Time

Workplace Experience Regional Leader

We have a great opportunity available for a fantastic, proven facilities manager to join our Workplace Experience team at Which?

Which? is the largest independent consumer organisation in the UK. Besides offering expert reviews and advice on almost everything under the sun, our campaigns have driven some of the biggest positive changes for consumers over the past 60 years.

With independence and impartiality at the heart of everything we do, all the profits made from our business go towards the work that we do campaigning on behalf of all consumers. We believe our unique position and clear values give our customers the fairest way to get the advice they need across all areas of their lives.

What you’ll be doing

We have set ambitions high for our Workplace Experience team at Which? And our aim is to provide our employees and visitors with a brilliant experience that is akin to one that you might find when staying in a luxury hotel. As our Workplace Experience Leader with responsibility for our Bristol and Cardiff offices you will help us as we strive to continuously exceed expectations of those that work with, and visit us.

It’s a particularly exciting time to join us, as we are about to open are brand new office in Cardiff. This will provide the successful candidate with plenty of opportunity to help create a fantastic workplace environment, and introduce innovative ideas that will help differentiate Which? and our employee experience. Likewise, we will be refurbishing part of our premises in Bristol and we will expect you to help us ensure that this project runs seamlessly; to time and budget.

Your day to day duties will be varied from ensuring that our statutory compliance requirements are fully met, to ensuring health and safety best practice is maintained and managing relationships and contracts with suppliers and landlords, ensuring that SLAs are adhered to and a high standard of service provision is achieved. Your contribution will directly influence the well-being and motivation of our employees and guests, and as such you will be a vital part of the team supporting our customer facing operations.  

In addition to managing supplier relationships, you will also look after a small team of Front of House and support professionals. You’ll encourage their development and be able to motivate them so that they excel in their roles.

What we are looking for

We’ll need to see that you have proven experience in a similar facilities management role, and ideally you will managed multiple sites previously.

You will have exceptional interpersonal skills and will be adept at forging excellent working relationships with those around you including suppliers and key stakeholders within the business. You will be confident when holding suppliers to account and will be confident on occasions when you may need to say ‘no’ to the business.

Naturally, you will be driven to ensure that our facilities meet  high standards at all time.

You will hold a NEBOSH qualification and ideally be studying towards (or have attained) membership of BIFM. An environmental qualification would be advantageous.

This role will require you to travel across our three main sites and you must be able to spend an equal amount of time in our Bristol and Cardiff office if needed. On occasion we may also need you to oversee our facilities in London, so you must be willing and able to travel to London on a semi-frequent basis.

Applicants should Click Apply

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