Cambridge, Cambridgeshire
Salary Range: £40,792-£51,630
02 Oct 2018
22 Oct 2018
Contract Type
Full Time


Full Time

Salary Range: £40,792-£51,630

The Fitzwilliam Museum is the principal museum of the University of Cambridge with designated collections of international importance, a staff of c.200 FTE, and a volunteer workforce of 100+. The Museum houses over half a million works of art and antiquities spanning centuries and civilisations and displays them in 23 galleries. There are also stores, offices, education rooms, studios and conservation laboratories across six buildings in Cambridge, all of which require constant inspection and regular maintenance.  All parts of the main museum building are Grade 1 listed, and must meet stringent government indemnity and insurance standards for the security, care and display of works of art, particularly in relation to security, building maintenance and environmental conditions.

We are now recruiting a Facilities & Operations Manager who will report to the Assistant Director, Operations and Engagement, and be responsible for Facilities, Security and Visitor Services, supporting the strategic and effective operation of the museum.

Delivering a high quality service across the Museum, the role holder will:

• As the lead for buildings maintenance,  and facilities, be responsible for building development, maintenance and project management;

• As the lead for security and visitor services, provide management and leadership to the Visitor Services Manager, Security Managers and their respective teams;

• Champion and facilitate excellent service to Museum visitors and staff;

• Oversee external building and maintenance contacts, building contractors and related service level agreements and service standards across the organisation.

• Working closely with colleagues throughout the Museum, oversee the Museum’s environmental action and emergency plans.

If appointed you will be responsible for leading the biggest group of staff in the museum and manage the areas which carry the greatest reputational risk: the security of the museum buildings and the collections; the safety of staff and visitors, the maintenance of the building and environmental conditions, and all aspects of the visitor experience.  The ability to lead and manage change in a large and diverse team is therefore one of the most important attributes.

You will need a multi-disciplined and multi-skilled approach to problem solving, excellent customer service skills, have attention to detail, be able to use own initiative and have good oral and written communication skills. You will also have a good knowledge of the issues associated with museum or heritage environments and maintenance of listed buildings. 

Offers of employment will be conditional upon the satisfactory outcome of a Basic Disclosure check via the Disclosure and Barring Service and references.  Whether outcome is satisfactory will be determined by the University.

To submit an application for this vacancy, please click on the link in the ‘apply online’ button on the advert published on the university’s Job Opportunities pages:   www.jobs.cam.ac.uk - Click Apply This will route you to the University’s Web Recruitment System, where you will need to register an account (if you have not already) and log in before completing the online application form.

Any queries should be directed to recruitment@fitzmuseum.cam.ac.uk or by telephone on 01223 764357.

Closing Date: Monday, 22nd October 2018 

Expected Date of Interviews:  Thursday, 1st November 2018

Please quote reference DA16687 on your application and in any correspondence about this vacancy.

The University values diversity and is committed to equality of opportunity.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.



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