Maxwell Stephens Ltd

Senior Workspace Manager

Location
Dublin
Salary
€60,000 + Package & Opportunities
Posted
08 Oct 2018
Closes
08 Nov 2018
Ref
PR/000493
Contract Type
Permanent
Hours
Full Time

Our client, a leading corporate company, are looking for an outgoing, enthusiastic, driven, facilities management and workplace professional, to join their team and lead a total service deliver model of all associated operations on site.

Key Responsibilities

  • To lead the operational delivery of the site team including Front of House & Operations team.
  • To work with client managers to ensure service matches expectations
  • To manage the sub-contractors on cleaning, security, waste and other soft services.
  • To manage the engineering team and ensure all compliance can be demonstrated including full PPM completion
  • To oversee reception; maintenance; post room; catering; committee support; stationary; cleaning; and general FM
  • Provide high quality customer service
  • Responsibility for the office services team at the client site
  • Responsibility to manage key contractors at the client site
  • First line responsibility for all FM matters at the client site
  • Customer Service ethos
  • Adaptability to daily work hours
  • Clear team leader, a real ‘people person’, ability to build strong internal relationships
  • Demonstrable track record of high standards of service in real estate or corporate occupier role.
  • Proven record of working with contractors for great service.
  • Proven people management.
  • Car park management experience desirable.
  • Agile work practise desirable

Health & Safety:

  • A thorough understanding of health and safety to ensure compliance at all times in line with client policy
  • Support all client Internal and External Audits
  • Complete all applicable risk assessments and deliver statutory compliance

Service Delivery:

  • Oversee the management of reception services offering a concierge experience for all visitors and particularly committee members
  • Review and interpret contracts to ensure services are delivered in line with the contract scope. Key contracts: Engineering; Cleaning; Catering.
  • Be responsive to issues/complaints and, as necessary, support managers in keeping the business updated of resolution and progress to effectively manage and maintain relationships.
  • Ensure that client complies and meets certification to all relevant standards.
  • Ensure effective mobilisation of new contracts
  • Provide client with cost effective solutions
  • Take a pro-active approach with managing agents to ensure building issues are understood.

Financial:

  • Support head of FM in the preparation of budgets.
  • Monthly analysis of all expenditure.
  • Improve cost control by monitoring and supporting improved efficiencies in the business.

Communication:

  • Lead operational team to provide effective service delivery to employees through good working practices.
  • Ensure staff understand strategy and ownership of tasks as delegated through effective communication.
  • Resolve complaints which occur.
  • Understand clients’s needs and priorities and identify potential opportunities for adding value to client corporate objectives.

Leadership and People:

  • Mentoring and developing the team. In consultation with individuals, for each member of the team develop an agreed career path and training schedule.
  • Lead the OS team through chairing regular meetings with direct reports to discuss the objectives, progress and development.
  • Ensure service efficiencies are realised across the portfolio by co-ordinating purchasing objectives.
  • Encourage the demonstration of the company core values

Agile Work:

  • To actively promote and communicate “workstyles” to support better utilisation of space.
  • To ensure that the management of floors is based upon an holistic approach of “one space” and not separate floors.
  • Ensure employees are supported in their agile work demands and that shared spaces are used appropriately
  • Support the active implementation of the ‘Smart Working Protocols’ such as clear desks are implemented.
  • Support the effective use of meeting rooms and meeting room software

Person Specification

Essential:

  • 3 Years supervisory team management.
  • Proven examples of implementing a service culture, hotel, customer service experience
  • To represent the Company in a way which ensures customer satisfaction.
  • Good organisational and influencing skills
  • Good communicator at all levels
  • Good report writing skills
  • Budget Management
  • IT literate

Desirable:

  • Supported an agile working environment with management of shared spaces, including meeting room tech
  • Corporate occupier experience
  • An understanding of quality systems and their use in business management
  • An understanding of human resources issues for both the team and wider business
  • Understanding workplace change and the adoption of technology.
  • Audit and compliance capability
  • Flexible to meet the challenging needs of the business

If you believe you have all the required experience, please contact the friendly Maxwell Stephens Team on cv@maxwellstephens.com or call 0207 118 4848 to discuss in more detail.

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