Maxwell Stephens Ltd

Senior Workspace Manager

€60,000 + Package & Opportunities
08 Oct 2018
08 Nov 2018
Contract Type
Full Time

Our client, a leading corporate company, are looking for an outgoing, enthusiastic, driven, facilities management and workplace professional, to join their team and lead a total service deliver model of all associated operations on site.

Key Responsibilities

  • To lead the operational delivery of the site team including Front of House & Operations team.
  • To work with client managers to ensure service matches expectations
  • To manage the sub-contractors on cleaning, security, waste and other soft services.
  • To manage the engineering team and ensure all compliance can be demonstrated including full PPM completion
  • To oversee reception; maintenance; post room; catering; committee support; stationary; cleaning; and general FM
  • Provide high quality customer service
  • Responsibility for the office services team at the client site
  • Responsibility to manage key contractors at the client site
  • First line responsibility for all FM matters at the client site
  • Customer Service ethos
  • Adaptability to daily work hours
  • Clear team leader, a real ‘people person’, ability to build strong internal relationships
  • Demonstrable track record of high standards of service in real estate or corporate occupier role.
  • Proven record of working with contractors for great service.
  • Proven people management.
  • Car park management experience desirable.
  • Agile work practise desirable

Health & Safety:

  • A thorough understanding of health and safety to ensure compliance at all times in line with client policy
  • Support all client Internal and External Audits
  • Complete all applicable risk assessments and deliver statutory compliance

Service Delivery:

  • Oversee the management of reception services offering a concierge experience for all visitors and particularly committee members
  • Review and interpret contracts to ensure services are delivered in line with the contract scope. Key contracts: Engineering; Cleaning; Catering.
  • Be responsive to issues/complaints and, as necessary, support managers in keeping the business updated of resolution and progress to effectively manage and maintain relationships.
  • Ensure that client complies and meets certification to all relevant standards.
  • Ensure effective mobilisation of new contracts
  • Provide client with cost effective solutions
  • Take a pro-active approach with managing agents to ensure building issues are understood.


  • Support head of FM in the preparation of budgets.
  • Monthly analysis of all expenditure.
  • Improve cost control by monitoring and supporting improved efficiencies in the business.


  • Lead operational team to provide effective service delivery to employees through good working practices.
  • Ensure staff understand strategy and ownership of tasks as delegated through effective communication.
  • Resolve complaints which occur.
  • Understand clients’s needs and priorities and identify potential opportunities for adding value to client corporate objectives.

Leadership and People:

  • Mentoring and developing the team. In consultation with individuals, for each member of the team develop an agreed career path and training schedule.
  • Lead the OS team through chairing regular meetings with direct reports to discuss the objectives, progress and development.
  • Ensure service efficiencies are realised across the portfolio by co-ordinating purchasing objectives.
  • Encourage the demonstration of the company core values

Agile Work:

  • To actively promote and communicate “workstyles” to support better utilisation of space.
  • To ensure that the management of floors is based upon an holistic approach of “one space” and not separate floors.
  • Ensure employees are supported in their agile work demands and that shared spaces are used appropriately
  • Support the active implementation of the ‘Smart Working Protocols’ such as clear desks are implemented.
  • Support the effective use of meeting rooms and meeting room software

Person Specification


  • 3 Years supervisory team management.
  • Proven examples of implementing a service culture, hotel, customer service experience
  • To represent the Company in a way which ensures customer satisfaction.
  • Good organisational and influencing skills
  • Good communicator at all levels
  • Good report writing skills
  • Budget Management
  • IT literate


  • Supported an agile working environment with management of shared spaces, including meeting room tech
  • Corporate occupier experience
  • An understanding of quality systems and their use in business management
  • An understanding of human resources issues for both the team and wider business
  • Understanding workplace change and the adoption of technology.
  • Audit and compliance capability
  • Flexible to meet the challenging needs of the business

If you believe you have all the required experience, please contact the friendly Maxwell Stephens Team on or call 0207 118 4848 to discuss in more detail.

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