Call-Centre Agent (Nights)

Arcus FM
GBP16500 - GBP16500 per annum + 25 days holiday, pension and bonus
09 Oct 2018
08 Nov 2018
Sam Roche
Contract Type
Full Time

Call Centre Agent (Nights)


£16,500 plus bens

Arcus is a growing group of facilities management companies working in delivering proactive FM services by sticking to our core values - Do it SIMPLY , Do it WELL , Do it WITH PASSION.

The Role

We currently have a number of full time opportunities to join our operation's team as an FM Call Centre Agent based at our office in Redditch. Clear communication and excellent customer service skills are key to being a successful Service Desk Operative. The main purpose is to schedule work orders to an engineer, against the service level agreement determined by the client. You will be required to work on an early and late day shift basis between the hours of 7am and 7pm on a 7 day a week rolling rota. Please note this positions will also involve working on Bank Holidays.


For this role you would ideally have a proven background in working on a helpdesk along with providing professional customer service. You must have excellent communication skills and strong attention to detail. In addition you will have working knowledge of the Microsoft Office suite (Word, Excel, PowerPoint).


In addition to a competitive salary, Arcus employees also receive:

  • 25 days holiday plus Bank Holidays (on a pro rata basis)
  • Contributory pension scheme with matched contributions of up to 6%
  • Discretionary bonus scheme of up to 4%
  • Life Assurance
  • Learning & Development opportunities
  • Childcare vouchers

Please note, due to the high volume of applications, we will only be contacting suitable candidates who meet the requirements of the role.