Service Delivery Team Leader

Join a world-renowned organisation focused on improving health for everyone by helping great ideas to thrive.

We’re a global charitable foundation, both politically and financially independent. We support scientists and researchers, take on big problems, fuel imaginations, and spark debate.

Our funding supports over 14,000 people in more than 70 countries. In the next five years, we aim to spend up to £5 billion helping thousands of curious, passionate people all over the world explore ideas in science, population health, medical innovation, the humanities and social sciences and public engagement.

Reporting to the Support Services Manager, the Service Delivery Team Leader will oversee the Facilities and Workplace Helpdesk; providing one central point of contact for all customer service queries throughout the Wellcome portfolio which includes our Euston Road Headquarters, the ten-storey, glass-roofed Gibbs Building and neighbouring building which houses The Wellcome Collection our public facing Cultural Hub.

The Service Delivery Team Leader will act as business partner, proactively working with stakeholders to ensure that exceptional levels of customer service are being achieved and maintained. Alongside this the team of three will ensure the timely and accurate inputting of information, for all systems relating to KPI, SLA and performance reporting. The FM activities span the full range, including soft FM, maintenance, room bookings, portering and moves.

The successful candidate will be adept in the use of Microsoft Office and SharePoint, with extensive experience of managing a helpdesk/customer service desk and business partnering. Previous experience of Concept would be advantageous. You will be proactive, customer service oriented, with a strong eye for detail, strong written and communication skills and the ability to build effective relationships with diverse stakeholders. The role will suit individuals who are focused on improving performance and delivering exceptional results.

To apply please contact our advisors Hayley Mintern at the Management Recruitment Group.

Closing date for applications is Sunday 4th November 2018.

We aim to be an equal opportunities employer and welcome applications from all sections of the community.

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