Senior Facilities Manager

£65000.00 - £80000.00 per annum
14 Nov 2018
12 Dec 2018
Contract Type
Full Time

We are currently working with one of the UKs top retailers to find a Facilities Manager to support the management of service delivery and operational delivery at the Global Head Office. You will be responsible for the successful delivery across all aspects of hard and soft service delivery ensuring full statutory compliance, management of all vendors, leading the on-site team and ensuring financial management of the budget for the site placing employee experience at the core of all aspects of the day-to-day operation. The Role

  • Lead delivery of FM strategy across all sites in remit
  • Responsible for ensuring FM is represented during any fit-out, relocation or refurbishment project and that new sites are operationally ready for occupation
  • Responsible for the delivery of all hard and soft services including, catering, cleaning, front of house, fitness and wellness services
  • Manages the FM budget for sites including for any project works
  • Demonstrates leadership, gives direction and mentors their team to promote engagement and excellence in customer service and delivery
  • Promotes high level of satisfaction among customers by promptly responding to their service requirements and, ensures prompt responses by other team members and contractors to ensure a positive experience.
  • Develops a close working relationship with all vendors to ensure that they fully understand the Company culture and are made to feel part of the team delivering a high-quality service
  • Management of the Building Management Systems and understand other critical systems including UPS, generator, fire alarm etc
  • Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs
  • Ensures compliance with local legislative requirements and best practice, policies and procedures
  • Acts as go-to person in relation to all Space activities for sites within their remit ensuring potential roadblocks are identified and removed
  • Supports crisis management planning and process
  • Monitors and ensures office housekeeping and cleanliness is delivered to highest quality level
  • Communicates in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs
  • Deputise for Head of Facilities as and when required


  • Experienced general facilities management pedigree with broad experience in both Hard and Soft FM
  • Strong communication skills with the ability to influence decisions at all levels and command respect from all areas of the business
  • The ability to assert expertise and achieve objectives diplomatically
  • The ability to combine a strategic outlook with a hands-on attitude
  • Self-motivated with strong leadership skills
  • Strong strategic skills, especially in relation to property management, building project management, space requirements and maintenance
  • The ability to manage simultaneous projects and deliver the core role effectively in a pressured environment
  • Professional with a strong service driven mentality and a pragmatic approach
  • Being a coaching and motivating manager that sets examples in work standards, speed and quality of delivery
  • Commitment to the highest standards of customer service


  • Extensive facilities/project management experience with a preference of some experience in Retail, but not essential
  • Good technical knowledge (including construction, heating, air conditioning, plant rooms, lighting), managing contractual SLAs, KPIs
  • Robust team management experience (including developing staff and performance management)
  • Proven experience of delivering high quality work in a similar role
  • A track record of having improved services and output through managing third party contracts.
  • Tough resilient individual, able to manage the high expectations of stakeholders


  • Membership of a relevant professional body (e.g. BIFM, IFMA or RICS)
  • Property, Facilities Management and/or Building Services related qualification (BIFM Qual, BSc,
  • DipFM or MSc) would be an advantage


  • Generous salary, bonus and pension matching
  • Great development programmes
  • Amazing offices and great culture
  • 25 days holiday plus one extra day for your birthday
  • Subsidised gym and canteen
  • Huge staff discount and regular sample sales
  • Life Insurance, medical care, cycle to work scheme
  • And tonnes more…


All CVs must be in English and in Word.
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