FM Operations Manager - External Contract Management

City of London
GBP38000 - GBP46000 per annum +
20 Nov 2018
18 Dec 2018
David Turner
Public Sector
Contract Type
Full Time

Based on one site with some responsibilities to remotely manage a team.

Take ownership of a team of external contractors, managing the performance of those contracts across both Hard and Soft Services.

Client Details

My client is one of the UK's leading public sector audit bodies. Independent of government, they have responsibility for auditing the accounts of various public sector bodies, examining the propriety of government spending, assessing risks to financial control and accountability, and reviewing the economy, efficiency and effectiveness of programmes, projects and activities.

They report directly to Parliament, through the Committee of Public Accounts of the House of Commons which uses their reports as the basis of its own investigations.


FM Operations Manager - External Contract Management

Key responsibilities:

The Facilities Team provides a wide range of support services to the client and its tenants, these include building maintenance, cleaning, portering, security and catering services, etc.

The key responsibilities of this role are:

  • Facilities service provider management;

  • Health and safety management;

  • Project management;

  • Procurement and financial management;

  • Support to tenants; and

  • Business continuity and incident management.

An essential requirement for the job is the ability to manage the provision of a wide range of facilities services to the business, to manage and motivate staff to ensure that services are effectively procured and delivered on time, that service levels are met and that a good and consistent level of service is maintained at all times to meet user requirements.

The post holder will also be responsible for managing a wide range of projects. This will include general maintenance work on the upkeep of the building and fabric to more complicated requirements resulting from changes to the way the office works.

Contract management

  • Manage the relationship between the client and key facilities service providers;
  • Hold monthly meetings with facilities service providers and ensure their performance meets the contract specifications;
  • Work with facilities service providers to identify innovation and improvements; and
  • Identify any shortfalls in service delivery and take action as necessary.
  • Health and safety management

  • Manage the client's health and safety;
  • Ensure full compliance with health and safety legislation; and
  • Report to the health and safety committee and run committee meetings.
  • Project management

  • Provide detailed financial costings, plans and programmes for the procurement and delivery of facilities projects;
  • Create and maintain AutoCAD drawings;
  • Oversee the project contactors and project delivery; and
  • Communicate with stakeholders.
  • Procurement and financial management

  • Procurement of a wide range of goods and services, using various procurement methods;
  • Negotiate with suppliers; and
  • Maintain detailed procurement records.
  • Tenant support

  • Be a point of contact for all tenants;
  • Ensure services provided to tenants are consistent with lease expectations; and
  • Run tenant contact meetings.
  • Other operational support

  • Provision of facilities support to our Newcastle office (expected to visit twice a year);
  • Assist with business continuity and disaster recovery arrangements (acting as a Deputy Incident Controller);
  • Act as a focal point for building users on the operation of service contracts; and
  • Provide a progress report to management on the operation of the FM services as required.
  • Profile

    FM Operations Manager - External Contract Management

    Key skills/competencies required:

    Essential skills:

    • A proven track record in managing facilities contracts and service providers;

    • Experience in managing health and safety;

    • Extensive project management experience;

    • Ability to form effective working relations at all levels and well developed customer care skills;

    Preferred Skills / Qualifications:

  • IOSH qualified;
  • Ability to lead and motivate staff;
  • Basic skills in AutoCAD;
  • Knowledge of business continuity management;
  • Experience of procurement and budget management; and
  • Experience in dealing with tenants.
  • Job Offer

    FM Operations Manager - External Contract Management

    City of London - Central London

    Public Sector and Government

    Offering a competitive salary between £38k - £46k pa + benefits

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