Positively respond to both our internal and external customers through effective communication and personal accessibility.
Helpdesk- logging, distributing and closing down of reactive calls. Providing excellent customer service, by managing client expectations and ensuring information is communicated between the team and customers.
Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship.
Co-ordination of billing application, calculating margins, raising invoices and submitting to client
Obtaining supplier quotes and uploading onto the internal system for client approval
Raising Purchase Orders when required
Maintaining the stationery supply
The running and review of management reports; such as P&L, WIP, Debt, OPO's & Invoice Pool
Liaising with the client regarding payment of invoices
Compiling of Contract Review pack
Logging hazards & customer feedback on the QHSE Management Portal