Estate Services Business & Performance Manager
We’re looking for a customer-focused individual with energy, experience and a strong sense of purpose to join us as an Estate Services Business & Performance Manager.
The UK has a housing problem. This affects every one of us, because housing is the foundation of the society we live in. Catalyst is part of the solution. You could be too.
One of the UK’s leading housing associations, Catalyst is here to make a purposeful difference by providing housing solutions for those who can’t afford a home without our help. We offer a wide range of homes, for rent, part ownership or purchase. By doing so, we build more than homes – we build communities. Put simply, we’re committed to our social purpose - in every part of our organisation. And, we always seek to do better. If you do too, read on.
In this role you will lead a small team that supports Estate Services to deliver a customer focused service by providing both qualitative and quantitative management information to raise service standards and customer satisfaction levels, driving continuous improvement within the service. You will also have a key role in ensuring the service provides Value for Money for customers through your role in procurement and contract management. Your team will be key in ensuring effective complaints management within Estate Services, and you’ll be involved in developing a broader scope of engagement and consultation with the services’ customers. For a limited period, you will manage the team that provides our Voids clearance service, pending the commencement of the new R&M contract anticipated 2019.
You are passionate about leading teams to deliver an excellent customer experience by being easy, reliable and empathetic in the way they deal with customers and colleagues.
You work relentlessly to identify and remove pain points and consistently lead others to do the same.
You will have experience of successful management of a range of typical estate services i.e. caretaking, cleaning, gardening. Able to engage with and build successful dialogue and relationships with key customers and colleagues across the organisation. Personable, pro-active, professional and able to demonstrate full commitment to exceptional customer service in all activities.
We’re a Sunday Times top 100 Best Company to Work for. We invest a lot of time and resources in our people because we know it’s our people who will drive our success. If you’d like to join us, and help make a real difference, please get in touch.
The role is subject to a Basic check.
This role require the use of a car and a clean driving license
For more information and to apply, please visit our careers page.
Please note completed pre-employment forms must be included in order for your application to be processed.
Closing date: 17th December 2018