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Facilities Concierge

Employer
Hays
Location
London
Salary
GBP11.00 - GBP13.00 per hour +
Closing date
21 Jan 2019
Reference
3509651

Facilities concierge/receptionist for a corporate prestigious contract in the city.

Your new company

A high level of customer service/hospitality management experience is required for a prestigious corporate environment for a leading service provider.

  • A high level of customer service/hospitality management experience in prestigious corporate environments

  • A high level of customer service/hospitality management experience in prestigious corporate environments


Your new role

The role will be pinnacle to providing a 5* customer experience and so a professional approach is critical. Therefore, the successful candidate should excel in their experience within corporate office environments and be comfortable in dealing with stakeholders at all levels of an organisation.

What you'll need to succeed

Ensure 5-Star Front of House Service is always delivered liaising with the Ground Floor Reception to provide a Seamless Guest Experience.

  • Meeting Room Set up - Moving of tables, chairs to assist in meeting room set up, as well as providing support for customers in setting up their laptop/AV equipment.
  • Provide Concierge Desk Services on the 7th Floor Visitor Floor (Flexible 40 hours per week) from 8:30am to 17:30 or 09:00 - 18:00; to include Meet and Greet Client Hosts, Reception and Helpdesk Functions.
  • To notify hosts that their Visitors have arrived and take full responsibility until they are met by their hosts.
  • Provide internal Customer Support Desk Services on the 1st Floor Staff Agile Working Space at specified times during the day.
  • Ensure that meeting rooms are fit for purpose with all hospitality requirements organised & delivered on time.
  • Conduct proactive daily floor walks & audits to ensure Compliance, for Facilities Service fulfilling Service Level Agreements.
  • Perform daily audits of the cleaning standards ensuring the quality of service mirrors the 5-Star experience we have promised to deliver to the client.
  • Proactive with an ability to multi task, work under own initiative & be versatile in respect of the various needs of the role
  • Previous experience of delivering a 5-Star Front of House service via a multi skilled workforce
  • Site Management of soft services including concierge, reception and cleaning is critical
  • Relevant experience or equivalent to deliver services in line with all current statutory & legislative requirements
  • Experience with focusing on individual customer requirements whilst meeting required service levels
  • An awareness of the need to provide services in a sensitive manner such as not to affect our client's business process or reputation
  • An ability to handle feedback in a calm, structured & professional manner but also constructively challenge ideas and opinions in sometimes confrontational situations
  • An excellent communicator with the ability to work at all levels
  • Demonstrate a hands on approach with an eye for detail
  • Reliable & trustworthy with a very positive can do attitude



What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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