As the Operations Manager, you will be ensuring a profitable, efficient and safe operation is in place on behalf of our contract with Hull & East Yorkshire Hospitals (HEY). This will include all soft facilities services (predominently cleaning) supplied to the clients either directly or outsourced. Ensuring a quality service delivery to all customers in accordance with legislative requirements and company procedures while ensuring effective and adequate financial forecasting, budgeting and analysis of direct cost and overhead.

You will be ultimately responsible for debt management, disputes, resolution and accurate and comprehensive invoicing ensuring timely cash collection in accordance with agreed targets. Effectively managing all managers within your portfolio and taking ultimate control of recruitment, work scheduling, training and pay and conditions. This role will also aim to retain existing business and support the sales team in achieving relevant growth targets for new work.

Responsibilities will include:

• Managing the delivery of all services on the soft service contract to provide consistently high levels of performance that meet contractual obligations to customers and the strategic objectives of the division
• Having full P & L accountability (£5mil turnover) for your contract of operation and ensure that it is managed within budget, ensuring that maximum revenue and gross margin is achieved
• Developing plans for the profitable growth of your contract, defining key goals and time lines for the development of the area
• Communicating clearly and positively with staff at all levels in your contract to create a focus on business goals and build an environment where all staff are valued for their contribution (approx. 500 staff)
• Building a network of close partnerships with customers in the contract, developing strong account management and encouraging multi-level relationships between all services, teams and customer teams
• Liaising with other Operational Managers to ensure high levels of staff motivation and productivity, increasing staff retention
• Supporting the sales function where required with other opportunities and in delivering sales presentations relevant to developing the business on the contract
• Participating fully in any relevant external bodies and all opportunities for networking that raise the profile of OCS. Some activities being outside normal office hours
• Liaising with OCS internal and external statutory bodies to ensure compliance with OCS and industry regulations with particular emphasis on ISO quality systems and health & safety
• Recruiting, developing and if necessary, managing the performance of all onsite management to deliver OCS and customer requirements within the contract
• Motivating site managers, supervisors and staff throughout the contract to deliver high quality service to customers
• Supporting mobilisations and demobilisations when required in accordance with the company policy and procedures

Experience required:

Education/Qualifications

• Hold current Health & Safety Certification - IOSH
• Achieved a minimum of BIFM Award, but ideally Certificate of qualification

Working experience/Personal attributes

• Experience of managing a multi-site, soft service based business within a Healthcare environment (NHS, Hospitals etc.) and turnover levels of £5m+
• Excellent knowledge of Cleaning services
• Proven track record of direct operational management experience which has been gained with full P&L accountability
• Evidence of "hands-on" operational experience and a track record of successful client relationship management
• Proven record of managing, motivating, developing and retaining a dispersed workforce through others
• Evidence of having grown business
• Excellent personnel, motivational and team building skills. Leader not just a manager - high visibility with integrity and strong ethical values
• Focused and Performance Driven
• An autonomous self-starter, self-motivated and well disciplined
• An analytical approach to problem solving and decision making
• Customer focused with the ability to develop relationships quickly and good at networking
• Demonstrates a proactive response when dealing with customers
• Ability to prioritise and manage workload in a front line, sometimes reactive environment
• Willingness to develop long term relationships with our clients and other stakeholders
• Desire for personal development through CPD, BIFM etc.

The OCS Group is one of the UK's leading providers of facilities management and property support services, employing over 25,000 people in the UK. We have been at the forefront of developing integrated Facilities Management, becoming a seamless extension of our clients' businesses by delivering best in class services. How have we achieved such success? It is through our dedicated teams of industry experts who work in partnership with our clients to deliver innovative FM solutions.