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Facilities Services Manager

Employer
NHS Property Services Ltd
Location
West Midlands Region
Salary
Grade 3
Closing date
11 Mar 2019
Reference
FSM_WM

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Specialist Area
Facilities management (main), Operations
Job Level
Manager / Supervisor
Sector
Healthcare
Contract Type
Permanent
Hours
Full Time

Job Details


Facilities Services Manager
Grade:3
Type of role: Permanent
Base: West Midlands
Travel requirements: Regional, as reasonably required
Responsible to: Senior Facilities Services Manager (OPS003)
Directorate: Operations
Job reference: FSM_WM


Job Purpose
The purpose of the Facilities Services Manager role is to deliver a sustainable, integrated facilities service across a defined geography for which they are responsible. Being the customers key point of contact and leading a team to deliver NHSPS service standards, maintain safety excellence and a secure workplace, drive continuous service improvement, sustain a safe environment and improve customer experience.


Key responsibilities
Customers Management
• Build and manage the local day to day relationship with customers to ensure services are delivered to agreed standards.
• Act as the ‘single point of contact’ for allocated buildings, managing escalations from customers, suppliers and colleagues to ensure a seamless service delivery.
• Responsible for a range of policy implementations and service development, in support of the Senior Facilities Services Manager.
• Be on-call to manage escalated incidents.


Service Delivery
• Manages the local delivery of NHS Property Services (NHSPS) to agreed standards to ensure NHSPS is seen as a trusted partner

• When delivering Hard FM services, and when appropriately appointed, act as the Authorised Persons and / or Responsible Person in accordance with delivery requirements
• Actively monitor and manage the performance of contracted services to ensure service delivery is effective
• Interpretation and application of zonal guidelines to local operating circumstances
• Effective management of NHSPS local suppliers
• Implement effective Maintenance Plans through the deployment of people,
contractors, equipment, systems and materials
• Manage and control incidents (e.g. business continuity, environmental impact) owning timely and appropriate communication through to Senior Facilities Services Manager. Producing effective Property Incident Reports and managing associated actions through to completion. See Emergency Preparedness & Response process, and Incident Investigation process


Change Management
• Responsible for carrying out project work as directed by the Senior Facilities Services
• Manager in order to contribute to the development and improvement of local services
• Manage the improvement of service delivery through the implementation of local change programmes


People Management
• In conjunction with HR and the Senior Facilities Services Manager implement effective people management and development plans for frontline delivery colleagues (e.g. Facilities Co-ordinators, Hard FM trades, Domestic Cleaners) to ensure the operation is resourced with talented, motivated colleagues who meet service delivery requirements
• Manage the skills profile, training and competency framework of frontline
colleagues
• Instil a culture of continuous improvement within in-house team to ensure the effectiveness and efficiency of service delivery


Safety and Compliance
• Monitor Safety performance of work activities under their control, and take
appropriate and timely action to control risks, escalate issues as required and promote positive safety behaviours to all stakeholders
• Effectively manage building compliance activity for the building responsible for, ensuring inspections and remedial activity takes place in line with company policies and standards.
• Demonstrating Health & Safety leadership behaviours to continually develop our Safety culture ensuring all our employees and those we serve go home safe every day.


Budget Management
• Responsible for authorising expenditure against an allocated and agreed budget.
• Responsible for managing the cost profile for their property portfolio, including financial forecasting, budget setting, and engaging with finance and the wider team

Personal
• Motivates, enthuses, inspires and empowers team to deliver service excellence
• Identifies, own and resolve local customer service issues, driving service
improvements and exercising good judgement
• Is mobile, enthusiastic, willing to travel, and required to be available and on call outside normal working hours, to manage incidents and escalations


Performance Culture
• Development of a performance focused culture that emphasises collaboration, accountability and compliance obligations.
• Acting in a way that is aligned to the values of NHS Property Services with personal integrity and is commercially solutions focussed.


Key Working Relationships
• The post holder will be required to build and maintain good working relationships with a broad range of internal and external stakeholders on a range of business sensitive issues.
• Lead as the expert; managing effective working relationships with the appropriate stakeholders.
• Drive and challenge each key working relationship to innovate and drive reform to achieve agreed objectives.
• Provide and receive complex, sensitive and contentious information, including presenting information about projects and dependencies to a wide range of internal and external stakeholders in formal settings.
• Manage potentially aggressive and/or antagonistic situations with colleagues and stakeholders within change programmes for successful outcomes.
• Deal with complex and conflicting subject matter problems in day to day work load in workshops, meetings, one on one communications and other events, comprising various parts of the business.
• Employ effective communication and influencing skills to enable an effective change management with stakeholders at all levels who may hold differing and contentious views.
• Ensure optimum engagement, securing appropriate buy in, support understanding from stakeholders

 

 

Company

Established in April 2013 NHS Property Services Ltd is one of the largest property owners in the UK, with a £3 billion asset portfolio, some 4,000 properties, and an annual income of over £700 million.

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