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Facilities Manager

Employer
Maxwell Stephens Ltd
Location
London (Greater)
Salary
Excellent + Package & Opportunities
Closing date
18 Mar 2019
Reference
PR/000584

Job Details

Our client, a prestigious government body, are now looking for a Facilities Manager to take responsibility for the delivery of a best in class Facilities Management function across a diverse nationwide portfolio.

Key Responsibilities

  • Deliver a world class customer experience through the successful delivery of key services across the Nations and Regions – particularly as they imbed the recent move to new innovative and collaborative ways of working (Agile)
  • Measure all service activities against recognised standards and propose appropriate and proportionate improvements to meet existing and future requirements
  • Take responsibility for a significant budget ensuring proactive reporting and forecasting and authorizing payments and approving extra works
  • Oversee the successful delivery and management of all outsourced contracts - monitoring performance against contractual obligations. Carry out regular review of existing contracts ensuring that they are fit for purpose, delivering value for money and appropriately benchmarked
  • Ensure that the TFM provider delivers a seamless planned and reactive maintenance service including 24-hour helpdesk with appropriate levels of priority response and management input
  • Ensure that the HQ catering function is delivering in line with contract expectations
  • Conduct regular checks on all service standards via inspections and audits, monitoring and reviewing SLA’s and KPI’s identifying new initiatives to improve existing standards
  • Ensure effective line management of direct reports and in a matrix environment - demonstrate effective people management skills to support both performance and development of colleagues
  • Understand and deliver statutory compliance and health and safety as it relates to multitenant commercial property and other property types liaising with the Health & Safety Manager and other third parties
  • Manage the end to end lifecycle of projects including people management, stages, gateways, detailed plans, critical paths, and milestone definition and administration activities including stakeholder engagement
  • Ensure that all projects have a business case that clearly defines the scope, business benefits, financial benefits, critical success factors and key performance indicators, and are constantly assessed against these
  • Work with Commercial, Financial, Internal Comms, HR and Legal Teams as appropriate to ensure the successful delivery of planned activities and projects
  • Provide support to the senior team and deputize during leave of absence, ensuring the smooth running of all services to our national and regional offices
  • Evaluate levels of customer satisfaction and monitor trends, with a focus on continuous improvement
  • Monitor the standards, and performance of the teams within your remit with an emphasis on training, personal development, teamwork and delivering a world class customer experience
  • Ensure that effective and tested BCP and Disaster Recovery plans are in place to support all aspects of the business
  • Carry out any other adhoc requests that are in line with your skills and capability as directed by the Head of the department.

Person Specification

  • A professional qualification in real estate and/or facilities management (BIFM Level 4+) or relevant experience
  • A qualification in health & safety (NEBOSH, IOSH) would be advantageous   
  • Project Management Prince II & Professional / Certified Membership of BIFM or equivalent
  • Significant relevant experience in similar roles and environments
  • Quantifiable track record of contractor management (property maintenance, facilities management, catering services) in a multi-site commercial property environment
  • Experience in project management and outsourced service management with an emphasis on gap analysis and quality standards implementation
  • Leadership skills with proven experience of leading, supporting and mentoring teams
  • Possess an excellent understanding of statutory compliance and health and safety as it relates to multi-tenanted commercial property
  • Built environment and technical understanding of hard and soft services - with advanced awareness of PPM processes
  • Strong financial management, budget interpretation and execution
  • Service charge management and budgeting from a corporate occupier perspective
  • Excellent oral, written, presentation, communication and stakeholder management skills and experience operating successfully within complex governance structures
  • Excellent ICT skills with the ability to harness technology to create impact

Please call 0207 118 48 48 or email cv@maxwellstephens.com to apply.

Company

Maxwell Stephens is here to help with the full range of recruitment services in the facilities management industry. We are a specialist service supplier, achieving world-class results through our unique combination of focus, knowledge and industry experience. Our in-depth understanding, backed by state-of-the-art technology, means you can count on us for recruitment services that are second to none - whether you're a client or a candidate. Our experience and expertise means we can deliver solutions for facilities and property professionals at all levels, from graduate trainee through to board director. We work across the whole sector. www.maxwellstephens.com

Company info
Website
Telephone
0207 118 4848
Location
Golden Cross House
8 Duncannon Street
London
Greater London
WC2N 4JF
GB

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