Job Title: TFM Contract Relationship Manager

Salary:  Up to £40,000 depending on skills and experience

Contract type: Permanent

Location:  Gatwick

CAA

We are the UK's aviation regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards and we pride ourselves on our ability to adapt to the constantly changing aviation environment.

The Role

We have an exciting opportunity working as a TFM Contract Manager. You will act as the primary point of contact for our supplier, building sustainable relationships to ensure excellent service delivery for our CAA stakeholders. You will be on hand to take forward work requests, initiatives or service complaints and work these through to resolution using your excellent communication skills.  The role will be based at Gatwick, supplemented with regular visits to our London office in Canary Wharf, and occasionally to Manchester and Sterling offices when required.

About You

You will be an Associate or Member of the Institute of Workplace and Facilities Management (IWFM) with experience working within contract management. We are looking for a candidate who is self -motivated and thrives on using their initiative to prioritise their work task, whilst remaining delivery focussed. Conflict resolution is key in this role so past experience of handling complaints and working through to resolution is key. You will be a natural problem solver, regularly reviewing and feeding back on performance, whilst not being afraid to have those robust conversations when needed.

Working with us

We are committed to smarter working arrangements and will consider all applications. We recruit by merit on the basis of fair and open competition. We embrace diversity and promote equality of opportunity.

We offer a range of fantastic benefits such as flexible working arrangements, 28 days annual leave, a competitive pension scheme and much more.

To apply please visit our website: https://www.caacareers.com/jobs/tfm-contract-relationship-manager - Click Apply

We shall look forward to receiving your application.