Roving Facilities Manager

Maxwell Stephens have been assigned by the world’s largest privately-owned real estate services firm to recruit a Roving Facilities Manager to join their team. Properties covering the West End, London.

To coordinate the operational day to day aspects of building management including the management of contractors and organising unscheduled maintenance and reactive works, and all in compliance with risk management practices. 

Key Responsibilities

• Relationships– to develop and maintain positive relationships with clients, estate surveyors, contractors, tenants and occupiers.
• Tenant liaison – To liaise regularly with all tenants to keep them informed of actions, work and activities associated with the day to day running of the building, including anything out of the ordinary that may impact on daily routines. This can be daily if required
• Tenancy and building issues changes– to refer all tenancy issues to Estate Surveyors and be aware how own actions can implicate the terms of the lease.
• Service charge – to produce a draft service charge budget to reflect the estimated running costs of the property to include correct allocation of costs and to allow direct recovery as applicable.
• Payments and invoicing – Raise Purchase orders and to code and authorise payment of invoices within approved FM element of service charge budget.
• Property inspection– to undertake monthly detailed inspection and produce an inspection report. Act immediately on any issues found.
• Reactive works and Helpdesk – to ensure tenants are aware and utilise fully the Service Desk facility. To oversee Helpdesk activity and ensure Service Level Agreements are met.
• Contracts and contractor management – Manage all aspects of contractor day to day activities at site, including Health and Safety in the ‘common parts’. Ensure that contractors follow Rules for Contractors.
• Health & Safety Risk Assessments– Ensure that the following Risk Assessments are undertaken by William Martin Compliance on an annual basis
• Building Emergency Procedures– to produce or update building emergency procedures. Ensure that tenants and staff are fully aware and ensure the implementation of these plans
• Complaints– to respond to and resolve any complaints within a minimal timescales, to communicate regularly with all parties, to escalate concerns where applicable and to recommend process or service improvements as relevant. To report any complaints received from Tenants, Clients, members of the public or other employees immediately to your Line Manager.

Person Specification

• Some FM experience or background in a related FM discipline.
• This is an entry level FM role.
• Working toward RICS Associate FM Qualification or BIFM equivalent
• (professional qualification to be gained within two years of appointment)
• Ambition to progress in FM
• Some H&S experience prepared to undertake a pass the IOSH certificate
• IT skill, Word, Outlook and Excel.
• Ability to quickly assimilate information.
• Able to take instruction and act upon direction.

To Apply

Please send your CV to cv@maxwellstephens.com OR call 0207 118 4848.