Maxwell Stephens Ltd

Helpdesk Coordinator

Location
London (Central), London (Greater)
Salary
Up to £24,000 Plus Package & Opportunities
Posted
13 Mar 2019
Closes
13 Apr 2019
Ref
PR/000603
Contract Type
Permanent
Hours
Full Time

Our client, a leading corporate company, are now recruiting for a Helpdesk Coordinator to provide support services for building related issues and support the workspace teams.

What You’ll Be Doing

  • Tasks will be assigned to you by the Supervisor who will make sure you’re able to complete each of the duties.
  • You will be required to work on a rota basis; the times will be identified by your manager and may change to suit the business needs.
  • You'll be part of our team who are responsible for delivering the following

Service Desk:

  • You will provide first line response to all requests that come through the service helpdesk and ensure they are handled in a timely and appropriate manner. 
  • You will engage suppliers directly to attend tasks required, to feed back to staff as far as timeline to manage expectation and update the tickets appropriately.
  • Ensure that all requests are responded to within the pre-agreed Service Level Agreement and chasing up as appropriate.
  • Produce regular reports of all outstanding jobs and chase through to completion.

What You’ll Need:

  • To be brilliant with people with a natural customer service style.
  • To be obsessive about the detail.
  • You'll be a strong administrator with experience keeping helpdesk tickets
  • You'll be able to demonstrate good customer service skills with the drive to go the extra mile. 
  • Brilliant organisational skills so you get the most from your day.
  • You'll have a high competency of verbal and written English.

If you think this role would be a good fit for you, email your CV to cv@maxwellstephens.com to be considered for this exciting role.

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