Helpdesk Coordinator
- Employer
- Maxwell Stephens Ltd
- Location
- London (Central), London (Greater)
- Salary
- Up to £24,000 Plus Package & Opportunities
- Closing date
- 13 Apr 2019
- Reference
- PR/000603
View more
- Specialist Area
- Facilities management (main), Operations
- Job Level
- Assistant / Administrator, Executive / Officer / Estimator
- Sector
- Information Technology, Production & Operations, Secretarial & Administration
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
Our client, a leading corporate company, are now recruiting for a Helpdesk Coordinator to provide support services for building related issues and support the workspace teams.
What You’ll Be Doing
- Tasks will be assigned to you by the Supervisor who will make sure you’re able to complete each of the duties.
- You will be required to work on a rota basis; the times will be identified by your manager and may change to suit the business needs.
- You'll be part of our team who are responsible for delivering the following
Service Desk:
- You will provide first line response to all requests that come through the service helpdesk and ensure they are handled in a timely and appropriate manner.
- You will engage suppliers directly to attend tasks required, to feed back to staff as far as timeline to manage expectation and update the tickets appropriately.
- Ensure that all requests are responded to within the pre-agreed Service Level Agreement and chasing up as appropriate.
- Produce regular reports of all outstanding jobs and chase through to completion.
What You’ll Need:
- To be brilliant with people with a natural customer service style.
- To be obsessive about the detail.
- You'll be a strong administrator with experience keeping helpdesk tickets
- You'll be able to demonstrate good customer service skills with the drive to go the extra mile.
- Brilliant organisational skills so you get the most from your day.
- You'll have a high competency of verbal and written English.
If you think this role would be a good fit for you, email your CV to cv@maxwellstephens.com to be considered for this exciting role.
Company
Maxwell Stephens is here to help with the full range of recruitment services in the facilities management industry. We are a specialist service supplier, achieving world-class results through our unique combination of focus, knowledge and industry experience. Our in-depth understanding, backed by state-of-the-art technology, means you can count on us for recruitment services that are second to none - whether you're a client or a candidate. Our experience and expertise means we can deliver solutions for facilities and property professionals at all levels, from graduate trainee through to board director. We work across the whole sector. www.maxwellstephens.com
- Website
- http://www.maxwellstephens.com/
- Telephone
- 0207 118 4848
- Location
-
Golden Cross House
8 Duncannon Street
London
Greater London
WC2N 4JF
GB
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