Head of Field Management

Our client has assigned us to recruit a Head of Field Manager to work very closely with the operations manager who has a demonstrable knowledge of cleaning contracts.

The operations manager will be your principle assistant as you will be the lead operator for the summer period. You will be supported by the administration team who will collate all supervisor paper work and produce the necessary reports for you and your team to make appropriate decisions.

Key Responsibilities

• Helping plan, organize and implement the summer operations
• Review of all training documents as fit for purpose for the summer operations
• You will be the lead role in training and driving standards with the supervisors and within the teams
• Daily stand up call with the Exec team to discuss the summer schedule and troop movements
• Taking daily GP feedback from the admin team and deploying your field managers where required
• Providing ongoing training to all field managers, supervisors, team members
• Supporting the supervisors to achieve daily productivity targets
• Redress underperformance where ever you see it
• Visiting the contracts and to perform site audits and ensure the contracts are running smoothly
• Responding to customer requests and ensuring the client’s needs are satisfied
• Working closely with the Admin team and field teams in the achievement of the company goals
• Assisting with operations as and where the Operations Director requires

Person Specification

Candidate with knowledge of BICS, IOSH certification and MBIFM membership will be preferred

Candidates will be preferred that can demonstrate an understanding of and experience in the following areas:

• 5 years within a PBSA housekeeping management role or facilities management role with similar experience
• Leadership and management of remote and mobile operations teams Understanding of current HR law, practices and principles
• Experience at managing within budgets and to targets
• Experience of driving/improving gross margin
• Experience at operating a 7 day per week schedule in time pressured environments Experience at working within seasonal businesses
• Experience at reviewing policy and procedure and the ability to develop where necessary Implementation of software and platforms for company efficiency

To be considered, send your CV to cv@maxwellstephens.com