Hard services Manager

Technical Facilities Manager

• Technical Facilities Manager  OR  Hard services Manager
• Facilities Management Contract
• £45,000 - £50,000
• Mechanical or Electrical Qualified
• Student accommodation or education industry; university experience (Essential)
• Hertfordshire

We have an exciting opportunity for a Technical Service Facilities  Manager to work with a forward thinking, friendly and growing Facilities Management organisation in Hertfordshire

The successful applicant will be able to deliver a broad range of Facilities Management expertise with proven ability of delivering FM technical services within a University environment, demonstrating the ability to work individually as well as managing and supporting a team.

The successful candidate will lead and take ultimate responsibility for the delivery of operational day-to-day Technical Hard Facilities management Services such as, basic M&E, alarm systems, statutory compliance, sub contract management & procurement and small building fabric repairs. In doing so the successful candidate will:

• Ensure service delivery exceeds customer expectations and delivers excellence, working closely with the Client to maximise the asset and contract potential.
• Maximise profits / income whilst achieving the required quality standards with minimal penalty deductions.
• Manage associated subcontract matters to minimise the risk, ensuring budget targets are not exceeded
• Ensure the project is managed in accordance with H&S best practice
• Provide overall leadership to the Maintenance team to provide a customer focused, cost effective, and efficient FM service, including line management responsibility for the Maintenance Team Supervisor and Maintenance Services delivery staff
• Ensure a robust asset management system is in place backed up by effective use of QFM or another relevant CAFM system
• Ensure full compliance with legislation, relevant contract requirements
• Ensure appropriate contracts are in place with any suppliers or subcontractors
• Work closely with compliance / administration team and feed in to relevant processes and systems as required to ensure effective use of internal workforces
• Demonstrate the Company's core values of respect, involve, trust, challenge and deliver excellence.
• Form part of on-call rota with availability 24/7 to attend site if required as necessary.
• Produce and manage report as required by the Contract Managers in a timely manner for the monthly reports, or as required.
• Manage the defects processes from identification through to resolution.
• Leading on Technical Audits, including managing the closing out of remedial actions as required
• Acting as AP for all appropriate disciplines as assigned.
• Any other responsibilities as directed in line with the role.

Qualifications/Requirements

• Technical/M&E practical background or experience
• Experience in the PFI University Sector
• Facilities Management experience within a challenging environment is essential, preferably within the Public Sector/University Sector.
• Experience of leading an Facilities Management  operational team
• Recognised relevant qualification in Facilities Management technical engineering mechanical or electrical

Experience

• Experience of PFI contracts.
• Strong Hard Services experience in a similar environment
• Public Sector/University student accommodation environment.
• Management of FM direct/outsourced service delivery
• Effective Communicator and Team Leader
• Proactive 'can do' management style
• Experienced in the operation of an FM software package i.e. QFM / Maximo etc.

Knowledge / Skills

• Strong Computer Literacy
• Excellent Written and oral communication skills
• Strong Motivational Skills
• Excellent Interpersonal Skills, Diplomacy and tact
• Ability to liaise confidently and professionally at all levels
• Excellent organisational skills
• Working knowledge of public sector establishments
• Ability to lead, manage and develop a team
• Ability to implement change
• Ability to think strategically
• Ability to prioritise work load effectively and efficiently
• Ability to work under own initiative
• Good sense of humour
• Flexible, Professional, and Proactive approach to working