Hard services Manager

300 North
£45k - 50k per year
04 Apr 2019
04 May 2019
Contract Type
Full Time

Technical Facilities Manager

  • Technical Facilities Manager  OR  Hard services Manager
  • Facilities Management Contract
  • £45,000 - £50,000
  • Mechanical or Electrical Qualified
  • Student accommodation or education industry; university experience (Essential)
  • Hertfordshire

We have an exciting opportunity for a Technical Service Facilities  Manager to work with a forward thinking, friendly and growing Facilities Management organisation in Hertfordshire

The successful applicant will be able to deliver a broad range of Facilities Management expertise with proven ability of delivering FM technical services within a University environment, demonstrating the ability to work individually as well as managing and supporting a team.

The successful candidate will lead and take ultimate responsibility for the delivery of operational day-to-day Technical Hard Facilities management Services such as, basic M&E, alarm systems, statutory compliance, sub contract management & procurement and small building fabric repairs. In doing so the successful candidate will:

  • Ensure service delivery exceeds customer expectations and delivers excellence, working closely with the Client to maximise the asset and contract potential.
  • Maximise profits / income whilst achieving the required quality standards with minimal penalty deductions.
  • Manage associated subcontract matters to minimise the risk, ensuring budget targets are not exceeded
  • Ensure the project is managed in accordance with H&S best practice
  • Provide overall leadership to the Maintenance team to provide a customer focused, cost effective, and efficient FM service, including line management responsibility for the Maintenance Team Supervisor and Maintenance Services delivery staff
  • Ensure a robust asset management system is in place backed up by effective use of QFM or another relevant CAFM system
  • Ensure full compliance with legislation, relevant contract requirements
  • Ensure appropriate contracts are in place with any suppliers or subcontractors
  • Work closely with compliance / administration team and feed in to relevant processes and systems as required to ensure effective use of internal workforces
  • Demonstrate the Company's core values of respect, involve, trust, challenge and deliver excellence.
  • Form part of on-call rota with availability 24/7 to attend site if required as necessary.
  • Produce and manage report as required by the Contract Managers in a timely manner for the monthly reports, or as required.
  • Manage the defects processes from identification through to resolution.
  • Leading on Technical Audits, including managing the closing out of remedial actions as required
  • Acting as AP for all appropriate disciplines as assigned.
  • Any other responsibilities as directed in line with the role.


  • Technical/M&E practical background or experience
  • Experience in the PFI University Sector
  • Facilities Management experience within a challenging environment is essential, preferably within the Public Sector/University Sector.
  • Experience of leading an Facilities Management  operational team
  • Recognised relevant qualification in Facilities Management technical engineering mechanical or electrical


  • Experience of PFI contracts.
  • Strong Hard Services experience in a similar environment
  • Public Sector/University student accommodation environment.
  • Management of FM direct/outsourced service delivery
  • Effective Communicator and Team Leader
  • Proactive 'can do' management style
  • Experienced in the operation of an FM software package i.e. QFM / Maximo etc.

Knowledge / Skills

  • Strong Computer Literacy
  • Excellent Written and oral communication skills
  • Strong Motivational Skills
  • Excellent Interpersonal Skills, Diplomacy and tact
  • Ability to liaise confidently and professionally at all levels
  • Excellent organisational skills
  • Working knowledge of public sector establishments
  • Ability to lead, manage and develop a team
  • Ability to implement change
  • Ability to think strategically
  • Ability to prioritise work load effectively and efficiently
  • Ability to work under own initiative
  • Good sense of humour
  • Flexible, Professional, and Proactive approach to working

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