Skip to main content

This job has expired

Facilities Operations & Contracts Manager

Employer
General Dental Council
Location
Birmingham, West Midlands
Salary
£41,218 - £48,491 subject to experience
Closing date
7 May 2019

Reports To: Executive Director, Registration and Corporate Resources

Direct reports: Facilities & Workplace Coordinators 

Job Purpose 

Ensuring the effective management and control of facilities services within the GDC including, landlord liaison, contract and supplier management, security, maintenance and safety. 

Managing the Facilities business area to achieve outcomes agreed with the Executive Director, Registration and Corporate Resources whilst working as an integral part of the Corporate Resources Management team (finance, procurement, IT, risk, performance and project management).

Areas of Responsibility:

• In relation to the facilities and premises areas, the Facilities Operations & Contracts Manager is accountable for the performance of the business area delivering essential support functions;

• Through proactive planning and continued interaction within the organisation, ensure the most effective use of facilities resources whether in-house, outsourced and/or externally contracted;

• Work in collaboration with the Corporate Resources management team and Corporate Legal to procure, tender for, select and contract with external suppliers of facilities services (accommodation, security, cleaning, catering etc.) as considered appropriate (in terms of need, quality and VFM); 

• Manage, measure, report and rectify (as required) the performance of all facilities resources using key indicators, SLAs etc. making appropriate recommendations (both verbally and written reports) for continued improvements as appropriate;

• Meet the needs of the organisation and its employees to ensure basic facilities (water, heating etc.) are well maintained and government regulations, environmental health and security standards are met (as a minimum);

• Overseeing building projects, renovations and refurbishments as required;

• Assess workplace risks together with strategies to mitigate risks. Regularly review essential assessments such as DDA, Fire risk assessments and Business Continuity procedures in collaboration with the organisation and specifically the Corporate Operations Managers;

• Champion Environmental and CSR Initiatives, advising the business on increasing energy efficiency and cost-effectiveness; 

• Work in collaboration with the Head of Organisational Development and Inclusivity to ensure health, safety and wellbeing standards are compliant (as a minimum). Work with the Health, Safety and Wellbeing committee both in an advisory and delivery capacity to ensure the organisation has a full suite of current Health, Safety, Wellbeing and Environmental policies and procedures. 

• Allocate and manage space in buildings in liaison with the Facilities and Workplace Coordinators and in collaboration with Directorate Heads;

• Ensuring that the GDC’s estate liabilities such as rent, rates and service charges are effectively managed and professional advisors managed as appropriate.

• Oversee budgets as part of the Corporate Resources management team and ensure cost effectiveness (not to the detriment of quality);

• Establishing clear performance and development objectives for direct reports and supporting colleagues to achieve them.

Person Specification: 

Experience, Skills and Abilities

• Significant experience of managing a multi-disciplinary, geographically spread facilities team including in-house, outsourced and contracted suppliers 

• Demonstrable experience of managing hard and soft facilities services to a high standard within a busy office/meeting space environment

• Estate and maintenance management experience

• Exceptional client management skills and strong customer service focus

• Project planning and management skills, especially ability to plan, manage and prioritise a number of projects simultaneously

• Excellent interpersonal skills including negotiation skills for contracts management and the ability to establish effective working relationships with a wide range of colleagues and external contacts

• Financially numerate with the ability to prepare and manage budgets in excess of £1 million per annum

• Ability to lead, manage and motivate a staff team and supervise the work of contractors

• Excellent people management skills, able to demonstrate a track record of managing teams by objectives, in a motivational manner

• IT skills and experience to support the function’s activities and provision of information to others

Special Knowledge/Qualifications

• Full membership of British Institution of Facilities Management (desirable), NEBOSH Certificate or diploma in Occupational Safety and Health/Diploma or related qualification in Facilities Management (essential)

• Knowledge and delivery of contractor management

Behavioural Approach

• Willingness to manage the team but equally willing to roll their sleeves up ,when required, and be part of the team 

• Ability to remain calm in the event of emergencies and/or under pressure

• Ability to work on their own for long periods of time, and within a team environment

• Flexible approach to working hours. Weekend working during maintenance and office moves as required

• Committed to equality and diversity in service delivery

 

 

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert