Soft Services Manager

300 North
£37k - 40k per year
30 Apr 2019
30 May 2019
Contract Type
Full Time

Catering Soft Services Manager – North Yorkshire

We have an exciting opportunity for a Soft services Manager or Catering Manager to join a leading Facilities Management organisation in North Yorkshire


  • Soft Services Manager – Catering
  • Location: North Yorkshire
  • Salary: £37,000 - £40,000

As a soft services Manager you will be responsible for managing the catering and cleaning and retail elements for a large PFI contract with budget responsibility up to 5.5m

Duties include:

  • Health & Safety
  • Successfully managing all aspects of the PFI contract, in compliance with legislative and contractual requirements and ensuring all Health, Safety, Environmental and Quality ISO9001 standards are met.
  • Undertaking Responsible Person duties required by the provision of the contract for the disciplines for which you have been appointed.
  • Manage all soft services including cleaning catering and retail departments to deliver contract specific KPIs
  • Managing financial aspects of the contracts including effective control of costs management and actively seeking opportunities
  • Producing accurate weekly and monthly financial reports for the contract and the central team.
  • Recruiting the right people, developing the skills and knowledge of your team to do a great job, enabling opportunities for progression and developing a healthy succession plan.
  • Managing the team in line with company procedures including formal performance management processes, labour management, grievances & disciplinary investigations as appropriate.


  • Proven operational management experience within Catering soft services facilities Management industry with sound knowledge of procedural and legislative frameworks
  • Financial acumen and experienced in managing budgets
  • Proven experience in managing direct teams and sub-contractors to deliver high standards
  • Computer literate and capable of using Microsoft packages
  • IOSH Managing Safely or equivalent Health and Safety qualification
  • Good standard of education
  • Client facing
  • Results driven
  • Team building and good motivator


  • Previous experience working in PFI environment
  • BIFM membership and qualification

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