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Facilities Management Area Manager

Employer
HM Revenue & Customs (HMRC)
Location
Croydon (City/Town), London (Greater)
Salary
£34,400 - £38,310
Closing date
27 May 2019
Reference
1621898

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KEY RESPONSIBILITIES 

Your key areas of responsibility are recognised as but are not limited to: 

- Act as a supporting point of contact between Estates, key suppliers and customers 

- Ensure a clear customer focus in all day to day and strategic operations, ensuring visibility of Estates with our customers, and building and maintaining strong customer relationships 

- Support the Regional Lead (Senior Officer) to deliver effective contract management and collate management information on Area supplier performance 

- Support Regional Centre Teams to oversee delivery of supplier services at Regional Centre locations, Specialist and Transition Sites and other offices occupied by HMRC across the Area 

- Support the team to ensure a range of FM contracts are understood and services are delivered to agreed contract performance levels 


PERSON SPECIFICATION 

Essential: 

- Experience within a facilities management / contract management function 

- Contract/Supplier Management 

- Demonstration of strong customer relationship management 

- Understanding key performance related schedules within contracts 

- Experience of Contract/Supplier Management 


Desirable: 

- IWFM (formerly BIFM) Level 4 qualification (or similar MCIP; MCOIB; MRICS) or commitment to achieve this within 2 years of taking up the post 

- Clear demonstration of FM skills in both meeting customer needs and managing supplier relationships 

Potential candidates are asked to carefully read the candidate pack which will give you an overview of who HMRC Estates are, and will cover information on Salary and Benefits, Sift Assessment, and Interview structure and how to prepare. 

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