Facilities Support Manager (Soft Services)

Edinburgh, City of Edinburgh
£28,000 Plus Company benefits
10 Jun 2019
10 Jul 2019
Contract Type
Full Time

Job Title: Facilities Support Manager (Soft Services)

Salary: £28,000 Plus Company benefits

Location: Glasgow or Edinburgh

Start Date: ASAP

Duration: Full Time Permanent


Due to our continued success we are now looking to recruit a Soft Services Facilities Manager to support our account manager in Scotland look after a group contract covering different soft services.


Facilities Support Manager (Soft Services) Main Purpose;

·To perform and supervise the day to day activities and delivery of soft services

·To support Contract Management and Site Leads in the planning, organisation and coordination of all soft services activity

·To ensure standards of service detailed in the service level agreement and within the schedules of the contractual terms and conditions are achieved, maintained and developed

·To grow services in order to meet client and commercial expectations whilst maintaining strict budgetary control in line with client and Sodexo expectations


Facilities Support Manager (Soft Services) Responsibilities Include;

·To perform and supervise the day to day activities

·To continue to develop one’s own skills and knowledge within the position, including any required training courses

·To maintain excellent client/customer relationships

·To attend team briefs, huddles and meetings as required

·To attend your EPA to discuss and agree job performance, objectives and development activities

·To maintain professional work standards at all times

·To care for all company equipment and ensure that any faults are reported to management

·To act as duty manager ‘on call’ and holiday cover as directed by line manager

·To work in conjunction with other General Services managers to plan, organise and coordinate service activity within own assigned operational business area and across the business

·To ensure daily standards of service in assigned operational areas, as detailed in the service level agreement, within the schedules of the contractual terms and conditions and in line with applicable Sodexo service offer standards are achieved, maintained and developed

·To contribute to the growth of services in order to meet client and commercial expectations whilst maintaining strict budgetary control in line with client and Sodexo expectations

·To continually monitor all H&S and FS standards in all service operations and ensure they are maintained at the required level

·To drive performance through adherence to all promotional activity and marketing initiatives

·To contribute to the achievement of site budget performance as determined by segment business objectives

·To work in conjunction with other department managers to ensure operational excellence within assigned operational business area with specific responsibility for labour management and performance of a defined group of employees.


Essential requirements

Vetting will be required for this role along with a good work ethic and drive for continuous improvement

·Develop and maintain a positive internal and external network

·Continued professional learning and development in soft FM services

·To carry out any other reasonable tasks and/or instructions as directed by management


Facilities Support Manager (Soft Services) Accountabilities Include:

·Achieve gross margin targets

·Pass all internal and external audits

·Achieve sales target


Leadership and people:

·Role holders will role model the company values and ensure they are reinforced at every opportunity. The role holder will support their line manager to drive employee engagement and team performance. This will include effective communication and the application of Sodexo HR policies and procedures as directed by their line manager


Risk, governance and compliance:

·The role holder will ensure that these processes are fully applied, complied with and adhered to within their assigned operational business area. Where applicable cash and stock company procedural compliance is a requirement.


Financial management:

·The role holder is required to contribute to the financial performance of their business area. This is achieved through effective control of all equipment and supplies as well as payroll.


Relationship management client and team:

·The role holder is responsible developing and maintaining good business relationships with clients and customers. The role holder must seek to resolve any concerns or complaints raised and escalate to their line manager as appropriate.


Operational management;

·The role holder will be responsible for overseeing their assigned operational business area and managing compliance with legal, regulatory and company requirements including the quality management system (QMS).


Service excellence:

·The role holder will be responsible for driving all aspects of service excellence across their operational business area including brand integrity, quality, compliance, Sodexo’s corporate social responsibility and service standards. The role holder will ensure that work is appropriately recognised.


Continuous development:

·The role holder should look for improvements and efficiencies at every opportunity to increase sales and/or reduce costs. These should be reviewed with their line manager to establish feasibility and create a plan of action.


About the Company:

In the UK and Ireland, Sodexo employs some 37,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business.

This is a fantastic opportunity for an experienced Soft Services Facilities Support Manager to join a highly reputable company that encourages career progression and offers excellent rates of pay and company benefits. If you feel you have the relevant experience and skills to carry out this role then apply below today.

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