Reception Manager

Full time Receptionist role for 3 months to manage the reception area within a corporate building in the City of London.

Working closely alongside the part-time Receptionist to ensure a seamless level of high quality customer service is provided at all times.

To provide a professional and warm welcome to all staff and visitors to the office in London, handle all reception duties as required and support the wider Facilities team as necessary.

PRIMARY ACCOUNTABILITIES

•             Full time management of the Reception, waiting area and meeting rooms, taking responsibility for its appearance and ensuring operational fluency in all day-to-day tasks

•             Managing all Reception tasks with accuracy, efficiency and a 'Yes I Can' attitude

•             Providing the highest level of customer service to all visitors, clients and staff at all times

•             Managing the switchboard, answering all incoming calls and directing queries where appropriate

•             Ensuring all external visitors are offered refreshments and shown to their meeting rooms as required

•             Creating a strong sense of team work and collaboration on Reception, including with Admin staff

•             Working alongside the Facilities team to continually look at ways to further develop and improve processes already in place to ensure a consistently high level of service is provided

•             Ensuring all meeting rooms are set up in advance of external client meetings as appropriate, working with the Admin team and PA's and ordering catering as required

•             Liaising with the Building Management when required regarding security or general London related matters

OTHER ACCOUNTABILITIES

•             Keeping stocks of all brochures and making sure the Reception area is clutter free

•             Booking meeting rooms and responding to requests in a timely fashion

•             Logging, processing and distributing all incoming and outgoing post/couriers; checking delivery deadlines and keeping all spreadsheets up to date

•             Ordering stationery- and janitorial supplies and monitoring stock levels. Ensuring the stationery cupboard and print rooms are being kept tidy

•             Booking desks in the Condeco Desk Booking System

•             Being responsible for the allocation and deallocation of lockers in the London office

•             Maintaining various online databases such as access control cards and ensuring details are kept up to date

•             Processing archiving requests, sending and recalling boxes when required

•             Access Control Technology (ACT) system - printing, issuing and cancelling security passes, monitoring activity when needed

•             Assisting with London related Facilities Helpdesk issues to ensure acceptable completion

PERSON SPECIFICATION

Key experience & necessary attributes:

•             Excellent experience working as a Senior Corporate Receptionist within a global organisation with the ability to demonstrate having previously worked in a solo Corporate Reception role

•             Ability recognise the importance of providing an exceptional level of customer service to all, alongside the capability to work effectively, liaise and communicate