Facilities Management Delivery Manager - Cardiff

HMRC is the UK's tax, payments and customs authority and we have a vital purpose: we collect the money that pays for the UK’s public services and help families and individuals with targeted financial support. 

Our Estates Services Directorate is the largest landlord in Government. Looking after 170 operational HMRC offices plus ancillary properties. Our purpose is to ensure a safe, secure and efficient working environment for our people which represents good value for money to the taxpayer. We are at the forefront of delivering the largest estates transformation programme across government – Building Our Future Locations – which is responsible for delivering Phase One of the Government Hubs Programme, including the 13 regional centres, transitional sites and specialist sites, which are due to be completed in the early 2020’s. 


ABOUT THE ROLE 

The Facilitates Management Delivery Manager supports the Facilities Management Team within Estates Services 

In this role you will be responsible for ensuring delivery of an excellent facilities management service for our customers, for both Hard and Soft FM Services in order that customers can perform at their best. 

- You will support your wider team in delivering enthusiastic supplier relationships management to deliver services in line with agreed contract performance levels and customer requirements. 

- By supporting the development/evolution of our customer focused services 

- Oversee performance of the hard and soft FM contractors, ensuring coordinated joined up delivery to our customers 

- To support the lead to integrate contractor delivery in the Regional Centre whilst ensuring robust management of performance on legacy contracts across the estate 


KEY RESPONSIBILITIES 

The key areas of responsibility are recognised as but are not limited to: 

- Provide a visible presence by ensuring the best quality of service and excellent customer communications 

- Provide a dedicated local connection with hard and soft FM suppliers and landlords integrating service provision to customers 

- Assure hard and soft FM supplier and landlord performance 

- Support the monitoring of suppliers performance indicators; supervising regular supplier assessment, analysis and reporting 


PERSON SPECIFICATION 

Essential 

- Experience within a facilities management / contract management function 

- Strong customer service ethos. 

- Desirable contract/supplier management experience 

- Supplier management including assurance of KPIs/SLA’ 

- Clear demonstration of FM skills in both meeting customer needs and managing supplier relationships 

Does this sound like the job fro you? If you are applying, we ask that you carefully read the attached candidate pack which will give you an overview of who HMRC Estates are, and will cover information on Salary and Benefits, Sift Assessment, and Interview structure and how to prepare. 
 

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Making Effective Decisions
• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• GPP – Professional Technical Expertise