Facilities Account Manager

Job Title: Facilities Account Manager

Location: Baker St, London NW1 5LJ

Salary: £46,000 to £50,000 Plus Benefits

Start Date: ASAP

Duration: Full Time Permanent

Facilities Account Manager Job Introduction:

Are you an experienced Facilities Account Manager with a proven track record in managing a high profile, quality led P&L contract? Do you have excellent team and budget management skills? Do you have a high level practical knowledge of SHE and legislative requirements? We might have your next professional challenge ready for you!

Ideally, we are looking for a strong communicator on all levels with exposure to soft services.

Your role will be to drive and support the teams on site, and will include liaison with senior stakeholder, budgets, finances and billing. 

You will be accountable for delivering a soft services contract across 26 of our client’s sites, ensuring cost, safety, quality, continuous improvement and compliance metrics are achieved by Sodexo through the effective coaching and management of on-site Sodexo team.

Facilities Account Manager Main Purpose:

·To plan, organise and manage multi-site delivery of all services within the 26 sites which include catering, hospitality, and deep cleaning business areas. This involves a pro – active and innovative approach to both service delivery and customer service

·To ensure standards of service detailed in the service level agreement, KPIs and within the schedules of the contractual terms and conditions are achieved, maintained and developed for assigned operational business area ensuring that the client receives services of the highest quality and ensures that they

·To contribute to the growth of all services in order to meet client and commercial expectations whilst maintaining strict budgetary control within operational business area in line with client and Sodexo expectations

·To manage all aspects of performance of the soft services on sites, delivering the services through a high performing team across a high turnover contract

·Holding monthly contract review meetings with clients to review performance and to develop strong working relationship

·Ensure best in class health and safety record and compliance across the site

·Responsible for the overall management, co-ordination and control of all contract activity, including commercial performance, organic growth, people management and legislative, company and contract compliance across their designated areas, ensuring that site Leads are delivering services that are compliant and financially viable

·Build long term profitable relationships and develops new business opportunities by delivering operational excellence.

·Implement Company, Segment and Contract strategy as directed.

Facilities Account Manager Responsibilities Include:

·To continue to develop one’s own skills and knowledge within the position, including any required training courses

·To maintain excellent client/customer relationships

·To attend regional and team briefs, huddles and meetings as required

·To attend your EPA to discuss and agree job performance, objectives and development activities

·To maintain professional work standards at all times

·To care for all company’s and clients’ equipment and ensure that any faults are reported to management

·To work in conjunction with other department managers to plan, organise and coordinate service activity within own assigned operational business area and across the site

·To ensure daily standards of service in assigned operational area, as detailed in the service level agreement, within the schedules of the contractual terms and conditions and in line with applicable Sodexo service offer standards are achieved, maintained and developed

·To contribute to the growth of services in order to meet client and commercial expectations whilst maintaining strict budgetary control in line with client and Sodexo expectations

·To continually monitor all H&S and FS standards in all service operations and ensure they are maintained at the required level

·To drive performance through adherence to all promotional activity and marketing initiatives

·Overall responsibility for the achievement of budget performance as determined by segment and client business objectives

·To work in conjunction with other department managers to ensure operational excellence within assigned operational business area with specific responsibility for labour management and performance of a defined group of employees.

·Active involvement, promotion and support of activities aligned towards employee engagement

·Develop and maintain a positive internal and external network

·Continued professional learning and development in soft FM services.

·To manage Clients for Life and associated processes.

·To carry out any other reasonable tasks and/or instructions as directed by senior management

The ideal Facilities Account Manager:

Essential:

·Knowledge of working in a management role within a large multi-site soft service industry

·Leadership skills and knowledge

·People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures and ability to capitalise on collaborative relationship with the unions.

·Ability to prepare client reports and financial proposals

·Ability to develop an effective and clear mobilisation and implementation strategy

·Ability to understand, engage and embrace cultural and diverse environments

·Ability to adopt a versatile approach in relationship approach

·Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication

·Management knowledge of health & safety and food safety

·Ability to make independent decisions

·Ability to produce commercially viable business models aligned to Sodexo’s and commercial client strategy

·Able to work on own initiative within a team environment demonstrating Sodexo’s management behaviours

·Able to demonstrate working knowledge of MS Office 365

·Able to demonstrate attention to detail and adherence to standards

·Analyse problems analytically, develop opportunities and implement innovative solutions

·Proven experience of managing long-term client relationships

·Proven track record of leading, managing and developing a team across multiple sites

·Proven ability to develop new business opportunities

·Must be able to demonstrate the ability to communicate effectively both verbally and in writing at a senior level with exemplary presentation skills

·Drive innovative and standards within the staff restaurants

Desirable:

·Experience of working within a public sector environment

·Previous experience in effectively managing in a similar role

·Soft FM specific technical skills including contract catering, hospitality, vending, help desk, catering and deep cleaning business areas including facility refurbishment, project management, procurement and Marketing

·Proven experience of managing client relationships within a contract environment

·Proven track record of leading, managing and developing a team

·Qualification or relevant experience in Business Management.

·Qualifications in IOSH and COSHH, Food safety qualification equivalent to CIEH level 3

·Computer literate

This is a fantastic opportunity for an experienced Facilities Account Manager to join a highly reputable business that encourages career progression and offers excellent rates of pay and company benefits. If you feel you have the relevant skills and experience to carry out this role then apply below today.