Contract Manager

Contract Manager

Birmingham

Salary: £35-£40k

My client is a well-known Facilities Management provider who are currently recruiting for a Contract Manager to account is delivered in line of all functions and processes as agreed with the client

The Contract Manager manage a key contract through proactive client and staff management. You will continuously strive to find new ways to improve efficiency and quality across the cleaning service.

• To manage the Cleaning and associated services at an education site
• Previous multisite experience within cleaning
• Developing a consistently deliverable model through which customer satisfaction and feedback can be measured and acted upon
• Manage all KPI's and ensure standards are met
• Evaluate monthly cleaning quality audits and carry out back checks on cleaning standards
• Connecting key stakeholders throughout the region and facilitate the cross-fertilisation of ideas on service, brand and improvement opportunities
• Broad experience at a senior level in the contract cleaning sector, including managing and leading change
• Management of a team of Site Managers