Residential Contracts Manager

Residential Contracts Manager 

£43,267 to £50,132

The University of Bristol is a thriving and international community, dedicated to learning, discovery and enterprise. Situated in the heart of Bristol, it is a major force in the life and economy of South West England and a world leader in research. 

The accommodation team house over 6,500 students across catered, self-catered and partnership halls of residences. Accommodation is of key strategic importance to the university, with a direct impact on the student experience. This role will focus on ensuring a consistent, customer focused, service throughout our accommodation portfolio.

This newly created post of Residential Contracts Manager will act as the strategic point between the university and their student accommodation partnerships. This is a fundamental role in the strategy to deliver high quality accommodation and an exceptional student / customer experience. You will develop and implement procedures for auditing service delivery, both internally & externally. You will carry out operational audits of the contracts ensuring that they are adhering to the contractual obligations, alongside ensuring operational compliance; monitoring performance and key performance indicators against the agreed service level agreements.

You will work closely with the Head of Business Operations and the Head of Facilities Management to identify models of best practice, within the residential portfolio, that can be developed and delivered to provide a standardised operational delivery programme, which will enhance the student experience.

Person Specification

The successful candidate will have demonstrable experience in leading performance and audit processes for accommodation, property or facilities management contracts. Understanding of residential leases would be beneficial.  

This could be an ideal career move for individuals who have successfully worked within service provision but are looking to progress their career “client side” in a strategic role.

To Apply

For a confidential discussion and/or full job details please contact our advisors Charlotte Turedi (charlotte.turedi@mrgpeople.co.uk) or Hayley Mintern (hayley.mintern@mrgpeople.co.uk) of The Management Recruitment Group on 020 8892 0115.

Application is via CV and covering letter.

The competitive benefit package includes 38 days annual leave day (inclusive of closure days and bank holidays) the USS pension scheme has employer contributions of 19.5%.

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