Head of Helpdesk & Scheduling

An experienced and talented Head of Helpdesk and Scheduling is needed in Birmingham for a leading Technical Services provider, one of the largest in the UK. Due to the growing nature of the business and the centralisation of many functions to this site, a fresh set of ideas will be introduced and implemented across the business and therefore needing a professional individual to drive this. The individual will have a passion for delivering world class customer service and have exceptional motivational skills to guide the team effectively.

This position will be based near Birmingham, managing an initial team of 30 with 3 direct reports.

What you will be doing:

- Management of a team of 30 including 3 direct management reports

- Leading the Customer Service part of the business to ensure customer relations are continually maintained to the highest standard

- Reporting and report writing on performance of the team

- Performance management and analysis

- Involving yourself within the work winning process

- Presenting ideas to new clients and existing clients

- Dealing with escalations quickly and efficiently

- Motivating and leading the team to help progress the business.

What you need to have:

- Substantial experience in managing in a Customer Service environment

- Understanding trends and issues within this field

- Keen on progression as the next step would be into a Director position

- Ambitious individual who will bring innovative ideas to the team

- Experience of presenting to an audience

Package and Benefits:

Base salary up to - £60,000

Car allowance - £5880

Bonus – dependent upon performance

Location:

Birmingham