Our Organisation

The Football Association (The FA) is the governing body of football in England. We are responsible for promoting and developing the game at all levels; from grass roots through to the professional game, The FA Cup and the England International teams, and has two core assets: Wembley Stadium and St George’s Park.

The Role

You will be responsible for providing Total Facilities Management services at all FA properties to ensure all venues are compliant and operationally ready on both event and non-event days.

This includes proactive and reactive FM support, guidance and advice to the Stadium GM or their delegate.

You will lead the FM Team, developing people, structures and processes that improve resilience, performance and service and represent The FA externally at all times, and deputise when necessary for the Head of Property.

Key Accountabilities

Events and Business As Usual (BAU)

• Ensure all activities, on every day, are understood, planned and resourced, and appropriate to respond to issues as they arise including supporting any emergency response. 
• Lead the FM Team, and when not present clearly delegate that authority as appropriate and agreed with the Stadium GM.   
• Communicate the FM Team structure for Event Days clearly identifying the FM Lead and Event Control Facilities Manager. 
• Develop and implement Emergency Response plans with the Operations Team. 
• Develop, implement and maintain a real-time dashboard to update staff and stakeholders.  Communicate managed issues and those arising using new and existing processes (eg. Pre-Event Action Plans).
• Ensure venues are ready to host Euro 2020 and other major tournaments as required. 
• Execute additional tasks as required in order to meet the FA Groups changing priorities

H&S, Audit & Compliance

• Ensure venues are operationally ready, resilient and compliant at all times. 
• Plan, deliver and maintain a complete register of statutory requirements.  Ensure works arising from audits are completed. 
• Procure and manage the Annual Structural Inspection, Local Authority Inspections, Statutory inspections as required by latest building Regulations and Legislations and SGA Guide to Safety at Sports Grounds (Green Guide).
• Lead Life Safety & Fire Working Group along with H&S Team and Security Team Leads.  Develop, implement and maintain robust event day and non-event day Life Safety reporting procedures as part of dashboard process. 

Contract Management

• Actively manage and continuously improve partners and suppliers, including where required contract resolution. procurement, reviews, change control and enforcement of contract terms as required. 
• Develop and implement a “Team Wembley” approach to resourcing events by utilising wider supplier resource. 
• Manage the team in the delivery of their contracts where required.
• Develop, implement and enforce robust and effective SLAs/KPIs across all contracts.

Workplace Services

• Manage the Logistics team including event activities and non-event support.   
• Manage the Print & Post room including with logistics mail, parcels and stationery.

Sustainability

• Ensure sustainability is managed and all necessary accreditations are maintained. 
• Ensure the sustainability initiatives and processes are delivered/implemented through the FA Sustainability Team (FAST).  Support implementation where required. 
• Promote the FA Sustainability agenda through supporting team activities and liaison with stakeholders/partners. 

Resilience & Asset Management

• Develop, implement and maintain a Venue Resilience Risk Register to ensure the appropriate level of resilience.  Plan and implement with others infrastructure and operational improvements to mitigate risks identified. 
• Develop, implement and maintain a complete Fixed Asset Register to enable accurate life cycle/capex planning to include where required a Forward Maintenance Review, FF&E asset list/valuation and up-to-date CAFM records/PPM plan.
• Determine business defined maintenance and run-to-fail strategies and develop/implement plans as identified.    

Strategy, Governance & Approvals

• Develop and maintain a robust budget, identifying year-on-year saving opportunities. 
• Contribute to the Property Team strategic objectives and business planning.  Implement plan as determined.
• Plan for supplier renewals and variations.  Complete all necessary processes to demonstrate the challenge, the solutions/recommendation and show best-value.
• Complete all necessary requirements for any approval including presentation to the approval committee. 
• Develop policies, process and documentation to enable consistent delivery that can be implemented at any time. 

What we are looking for

Essential

• Leading Hard & Soft FM in a critical environments
• Working with multi supply partners across disciplines
• Leading and developing medium to large size teams
• Strategic thinking
• Budget setting and P&L responsibility
• Report and business case writing skills
• Excellent communication and customer management
• Member of Facilities Institution

Desirable

• HND or above in technically biased discipline
• Event venue operations
• Vision and imagination
• Culture & Behavioural change
• Construction principles knowledge
• Operation of building BMS/CAFM systems
• Familiar with HAVAC systems operations
• Responsible person for Water Hygiene with Cooling Towers

What we can offer you

• An exciting and challenging role within a changing, dynamic and world-renowned sports organisation.
• Attractive benefits and a competitive salary for the right candidate.

The Football Association Group promotes inclusion and diversity, and welcomes applications from everyone. If you have any particular requirements in respect of the recruitment or interview process please mention this in your covering letter.