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Senior Operations Manager - PFI / Hard Services Provider

Employer
Michael Page Facilities Management
Location
City of London
Salary
GBP52000 - GBP61000 per annum +
Closing date
4 Nov 2019
Reference
14044924/001

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Specialist Area
Facilities management (main)
Job Level
Manager / Supervisor
Sector
FM service provider
Contract Type
Permanent
Hours
Full Time

Strong PFI experience needed at contract management level

Strong technical knowledge or hard services background essential to the role

Client Details

My client is a key provider to the hard services FM sector in terms of offering a bespoke suite of services depending on the specific requirement of their clients. They provide operational management to a variety of different assets undertaking a variety of contract obligations.

Description

Senior Operations Manager - PFI / Hard Services Provider

DUTIES & KEY RESPONSIBILITIES

Management of the Project Agreements

1. Have a detailed understanding of the Project Documentation and associated schedules and be proactive in interpreting contractual issues

2. Have a detailed understanding of the Hard FM Agreements

3. Ensure that all key contractual obligations and deliverables of the Hard FM Service Provider(s) are known, recorded, fulfilled and monitored

Operational and Financial Management

1. Lead in matters relating to the operational management of the Hard FM Service Provider(s).

2. Lead and manage the resolution of identified defects and ensure timely and detailed condition surveys are undertaken in order to allow notification of all defects to constructors

3. Produce routine monthly reports and ad-hoc reports on specific items for the GM on matters relating to the operation of the Projects.

4. Audit all Hard FM reports and data required for the preparation service delivery reports.

5. In liaison with the General Manager produce an annual SMART Operations Improvement Plan ensuring timely close out of agreed improvement actions.

Lifecycle & Strategic Asset Management

1. Fully communicate and be directed by the Strategic Asset Manager in relation to any new assets to be introduced or assets to be renewed to ensure appropriate lifecycle expenditure

2. Ensure robust due diligence is undertaken on any unplanned lifecycle claims from the Hard FM Service Provider(s)

Project Management


1. Ensure robust project management of variations and any capital works for the non-LIFT estate including:
a. Helping to establish the overall success criteria for the project, including time, cost, technical and performance parameters
b. Establishing effective project governance, processes and systems to be utilised throughout project
c. Procuring, leading and facilitating the overall cross-functional project team

Profile

Senior Operations Manager - PFI / Hard Services Provider

Required skills or attributes:

  • Ability to create and deliver performance monitoring regimes
  • Ability to provide advice and guidance on Hard FM risk management matters
  • Must be able to demonstrate strong contractual awareness
  • Ability to proactively detect and resolve complex contractual issues and retain good relationships with stakeholders
  • Demonstrate effective team leadership skills
  • Experience within a PFI environment, ideally within an SPV
  • Experience working within a hard FM performance regime
  • Knowledge and understanding of Hard FM CAFM and software packages

Job Offer

Senior Operations Manager - PFI / Hard Services Provider

City of London

Public sector and government

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