Skip to main content

This job has expired

Contract General Manager

Employer
OCS Group UK Ltd
Location
London
Salary
GBP63000 per annum + benefits
Closing date
10 Nov 2019
Reference
GR/9570

As the Contract General Manager, you will lead the management team in the delivery of cleaning, security and some ancillary services in strict adherence to the complex contractual requirements with firm control over risks and liabilities.

This role will assure compliance by the constant review and formulation of appropriate management data metrics. This position will be accountable for the profitability of the contract which includes budget review, setting and forecasting as well as continuous profit improvement.

The position will also ensure that the OCS team adheres to defined standards of health and safety, privacy and dignity, safeguarding, infection control and communications with colleagues, clients, and patient families, which will be partly achieved by enabling and determining appropriate resourcing, technical training and personal development and that turnover is managed without undue detrimental impact.

The Contract General Manager will represent OCS in the contractual relationship with this key client and will be pivotal in keeping focus on the commercial nature of the relationship by ensuring that billing is accurate and that contractual creep is eliminated by tight controls on ad hoc works and change or service variation which shall be evidenced and appropriately charged.

Responsibilities will include:

  • Making sure that the operational team is fit for purpose and that direct reports are given clear instruction and guidance regarding what is expected and that this is communicated down the line
  • Ensuring compliance with company policies and procedures and to deal with all Employee Relations issues as they arrive in an efficient timely manner seeking advice as necessary
  • Operating within the client's core values which are all underpinned by the ethical values of honesty, humility, integrity, respect, transparency and trust
  • Ensuring appropriate level of staff/operative retention maintained through effective leadership and motivation
  • Carrying out appraisals for direct line reports in line with company guidelines and to monitor and support the staff development. Identifying individuals with specific skills/ abilities in relation to succession planning
  • Ensuring that a safe working environment is maintained through compliance with all company health and safety policies and procedures
  • Being responsible for financial performance against budget. Ensuring that all costs are controlled, are on target and savings in resources and labour are made where appropriate. Making sure there is full support and cost control of client accounts and budgets to ensure accurate billing and timely price increase and reviews with clients
  • Developing excellent relationships with client contacts and key customers. Ensuring non conformances are addressed promptly and work proactively to avoid re-occurrence. Providing and submitting appropriate/accurate data for monthly reporting. Ensuring contract retention through efficient delivery of a quality service
  • Identifying and providing induction and on-going training for directly reporting staff. Ensuring that the OCS Impact Award Training scheme is fully implemented and that accurate training records are maintained for all personnel
  • Acting as a central support and coordinator to the regional division in terms of best practices, innovations, testing of new equipment, processes and technologies in coordination with the OCS teams nationally

Experience required:

Education/Qualifications

  • Highly literate and numerate (essential)
  • Educated to degree level (desirable)
  • Relevant professional membership preferred; City & Guilds, BICS's Assessor, NVQ Level 3 or similar or demonstrable time served experience in a relevant service discipline(s)
  • IOSH qualification in Safety management
  • BIFM (Desirable)

Working experience/Personal attributes

  • Demonstrable management experience operating within a similar multi-service soft services facilities management environment with strict payment mechanisms and the need to use MI to defend and evidence
  • Proven track record in delivering effective customer service whilst maintaining appropriate operating margins and managing budget
  • Previous experience of leading a large, diverse workforce
  • Working knowledge of Healthcare sector cleaning practices and standards
  • Previous experience in Cleaning, Security etc.
  • Must be self-motivated and results orientated with effective inter-personal skills and the ability to communicate at all levels
  • Highly organised with excellent time management skills and the ability to prioritise workload and delegate effectively to direct reports
  • Ability to mentor and develop subordinates, counselling and coaching as necessary
  • Strong influencer, using knowledge and metrics to defend the company position with client challenge
  • High degree of financial and commercial awareness
  • Superior customer service and relationship management skills
  • Experience in general day to day operational contracts from small to large

The OCS Group is one of the UK's leading providers of facilities management and property support services, employing over 25,000 people in the UK. We have been at the forefront of developing integrated Facilities Management, becoming a seamless extension of our clients' businesses by delivering best in class services. How have we achieved such success? It is through our dedicated teams of industry experts who work in partnership with our clients to deliver innovative FM solutions.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert