This role will be responsible for the functional management of the team, overseeing the team’s work, ensuring consistent delivery, adherence to policies and procedures and reviewing processes to ensure the continuous improvement of service to customers.

We’re looking for someone with experience and knowledge of:

• Working within a facilities management or building services environment, with customer facing interaction.
• Leadership of a team.
• Knowledge of health & safety and compliant building systems.
• Project / programme management.
• Analysing data to identify trends and inform decisions.
• Providing advice on / implementing procedures and processes and recommending improvements.
• Effective communication skills with a broad range of colleagues and stakeholders (orally and in writing).
• Producing and inputting to reports.
• Working on own initiative and prioritising workload to meet conflicting objectives.
• Competent IT skills.

Qualifications (desirable, but not essential as training can be given depending on role)

• Member of IWFM or equivalent property services body.
• IOSH (health & safety).
• Programme & Project Management.
• Driving Licence (essential).

The Facilities Team Leader role will include:

• Management of team activities, setting priorities based on delivery requirement.
• Monitoring and implementing business systems and processes that drive and report performance.
• Effectively communicating and sharing good (and highlighting poor) practice across network estates teams.
• Acting as point of contact and/or escalation responding to customer and stakeholder queries or those from external providers.
• Building effective and collaborative partnerships with 3rd party suppliers, communicating with clarity, conviction and enthusiasm.
• Monitoring and managing third party supplier performance, implementing solutions to issues and problems through agreed governance processes and procedures.
• Managing, or overseeing, delivery of projects/activities within functional area, applying project management processes to ensure consistency and efficient delivery.
• Monitoring allocated team budgets.
• Managing process improvement across all Network Estates Teams in order to drive consistency of approach and the continuous improvement of services to customers.
• The post holder will be expected to travel, therefore a Driving Licence is essential.

Closing date: 13 November 2019.