Facilities Services Contracts Manager (Hard & Soft Services)

Our client, a well-recognised public sector organisation, are now looking to recruit a Facilities Services Contracts Manager to ensure effective implementation of the hard and soft services contracts across a portfolio of several hundred sites.

To optimise the contractual relationships and provide the operations team with the infrastructure necessary to deliver the core customer service offer in a challenging and high-profile environment.

Key Responsibilities

• The production and management of a detailed implementation plan for new contracts, with clear accountabilities, deadlines and interdependencies, with the requisite ongoing ownership and management of this plan.
• Management of the overall governance of the programme (scheduling meetings, pursuing deliverables, etc.)
• Responsible for provision and management of hard services contracts for reactive and planned preventative maintenance regimes; lead and manage projects as required including mechanical and electrical services, fire systems, plumbing and water treatment, fabric maintenance.
• Work closely with the Facilities Services Contracts Manager – Hard & Soft and provide cover as and when required.
• Deliver effective procurement strategies in partnership with procurement colleagues and ensure the provision of appropriate hard service contracts that support stations and offices.
• Ensure the contract performance levels are in line with agreed KPi’s, SLA’s and any other performance parameters relating to service and commercial performance
• Manage weekly service review meetings with the contractors and monthly account meetings.
• Ensure that all statutory maintenance obligations are undertaken and that documented records are kept available for inspection. 
• Undertake audits of all maintenance contractors to ensure compliance with Health & Safety, quality, response times and value for money in accordance with maintenance contracts
• Liaise with contractors to ensure that life expired equipment is correctly replaced in accordance with landlord / tenant agreements.
• Continually review and assess hard service contracts and when necessary amend contracts
• Provision of technical expertise to internal partners

Person Specification

• Established experience in managing a wide range of hard services contracts delivering planned and reactive maintenance requirements including a solid understanding of mechanical and electrical systems.
• Experience of contract management in a large multi-site environment
• Knowledge of CDM regulations and building contracts (NEC, JCT)
• A relevant degree or qualified experience in engineering and/or building related technical discipline
• Contractor management
• Budget management