Deputy General Manager

University Partnerships Programme (UPP) is the leading provider of on-campus student accommodation infrastructure and support services in the UK. They have more than 35,000 rooms under management or in construction through long-term partnerships with 16 leading UK universities. With over 800 employees, they work to deliver the very best student experiences, together with great universities. Their range of services includes; funding, design, build and operation of student accommodation.

Reporting to the General Manager, the Deputy General Manager will be fully accountable for the soft services across our 1200 beds that we operate on behalf of the University of London. You will be responsible for delivering services to ensure continuous improvement, which will enhance the student experience; and leading our reception, and cleaning teams in driving an exceptional customer service. The teams are the main point of contact for students and are responsible for a number of duties including hall access, managing post, housekeeping, and other queries, and supporting the various student engagement events.

You will have previous experience in leading and managing a customer facing team, ideally in a student accommodation, hotel or residential environment and be passionate about delivering a ‘first in class’ service. You will have a proven track record of implementing change management and delivering performance improvement.

Strong communication, leadership and problem solving skills will be essential, as well as the ability to be empathetic towards residents.

The competitive benefits package includes bonus up to 20%, Scottish Widows pension, life assurance, health insurance and private medical insurance.

To arrange a confidential discussion and to request the full briefing particulars, please contact Charlotte Turedi (charlotte.turedi@mrgpeople.co.uk) or call on 020 8892 0115.

Closing date for applications is Sunday 24^th November 2019