General Services Manager

We are currently recruiting for a General Services Manager to join an ever growing team based in Hull. You will be required to manage a team of 30, including Cleaning, Security and Waste. The ideal candidate needs to have HR experience, as well as soft services, maintaining budgets and great management skills. The Role

• Manage and ensure the delivery teams including but not limited to the Service Desk and suppliers maintain a high level of performance
• Interface with the customers management team and jointly develop and deliver the service as needed.
• Being sufficiently informed and personally involved (meeting senior clients face to face, ensuring sound planning, quality service (audits) and a solid client business relationship.
• Create and maintain strong Client relationships using appropriate communication and information.
• Provide leadership and convey the specific requirements for multi-functional/departmental support to achieve the overall objective such as debt collection.
• Plan, develop, and achieve budget targets along with providing training and necessary legislator updates to staff and customers.
• Deliver profitability on each site in line, or above company budgets.
• Following and enforcing company policies and procedures, particularly health and safety awareness.
• Maintaining control and awareness along with keeping the COO sufficiently informed of the status of portfolio accounts, problems, write-offs, risk, plans and meetings, as well as involving Management personnel at key times.
• Developing and maintaining management toolkits for the effective delivery of an integrated service
• To establish best value and best practice facilities operation with a team of appropriate capability
• To drive quality, innovation and continuous improvement initiatives
• To work with management reports and to undertake management presentations regarding the service.
• To develop multi-tasking routines and the introduction of service management technology for an effective and efficient integrated service
• Provide motivation and conveys the vision and values of the business to the staff whist insuring that the staff works in conformance with company policies and procedures and public law.
• Support the business development team as and when required.

Experience

• Team management and leadership in a customer focused service arena
• Will have previously managed a related support services operation
• Customer service management
• Facilities services management (cleaning, security, maintenance, catering and others)
• Operating a major FM operation
• IT aware
• Health and safety aware with IOSH
• Service Desk Operation
• Worked in a support services team environment or for a service company (Desirable)

All CVs must be in English and in Word.
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