We are seeking an experienced Facilities Contract Manager, to lead a team of employees and provide a fully integrated Facilities Management (FM)/Building Management service (Cleaning, Security, M&E Maintenance and repair etc.) to our Private Finance Initiative (PFI) Educational contracts. You will be managing our operational teams to ensure an efficient and effective building service provision in line with our agreed budgets and service specifications.

You will also be monitoring and reporting on the quality and financial performance of the building services within the scope of the contract, to include innovation in service delivery. Aiming to continuously improve the service delivery to the client.

Responsibilities will include:

• Managing the delivery of building facility services to provide consistently high levels of performance and, where required, take personal (hands-on) responsibility for key client relationships, contract performance, retention and growth
• Managing commercial areas of the contract to offer continuous development in line with market trends and developments
• Taking ownership of the P&L for the contract to ensure that budget targets are met whilst maintaining best in class service delivery in line with agreed SLA’s and KPI’s
• Managing staff throughout your contract to ensure a well-trained, highly motivated workforce, with a firm focus on staff development and succession planning
• Working in partnership with the client to provide innovative Facilities/Building Management solutions and the continuous improvement of services
• Providing best practice in customer service

This is an excellent opportunity to join a market leading team in which you will be a key interface between OCS and our client. You will already be a successful Facilities Management professional and will have:

Experience required:

Education/Qualifications

• IT Literate, MS Office/competent in the use of Excel, Power point
• NEBOSH/IOSH Certificate or willing to work towards - this is desirable and can be trained
• IH Membership, appropriate trade qualifications and recognition - this is desirable

Working experience/Personal attributes

• Strong experience from a Management role providing Facilities/Building Services with direct line management of staff, delivering both Hard and Soft services (Mechanical & Electrical, Cleaning, Security etc.)
• Facilities/Building Management experience within a PFI Educational building environment (E.G. Schools, Universities etc.)
• Understanding of compliance in relation to Hard FM Service (M&E - Electrical, HVAC etc.)
• Excellent staff management, motivation and team building skills
• Ability to translate contract documentation into working specifications
• Experience in client business development, retention and championing new, up to date initiatives and undertaking CSR work
• Previous involvement in budget accountability and experience of managing teams
• Understanding of Life Cycle processes
• Facilities/Building Management systems (CAFM) experience and able to run helpdesk reports
• Able to mitigate Paymech financial penalties
• Focused and Performance Driven
• An autonomous self-starter, self-motivated and well-disciplined
• An analytical approach to problem solving and decision making
• Customer focused with the ability to develop relationships quickly and good at networking
• Demonstrates a proactive response when dealing with customers
• Be prepared to be hands-on when needed and demonstrate a “can do” attitude

Why join OCS Group UK Ltd?

From providing a first-class shopping experience at major retail and leisure establishments, to maintaining critical factory facilities for well-known industrial organisations, to supporting the patient journey at large hospitals, we provide the essential services that keep businesses and societies running day in and day out.

At OCS Group, we take a partnership approach. That means we start by listening carefully to each customer to understand their requirements, then tailor our services to meet their specific needs. We deliver more than 70 internationally accredited facilities management services – ranging from cleaning, security and catering to waste management – as standalone, bundled or fully integrated solutions.

OCS prides itself as a company that has family values.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS.

What will you get in return?

• An enhanced pension scheme (above auto enrolment rates) - to save for the future
• Life Assurance – to protect your family should the worst happen
• 25 days holiday, plus 8 bank holidays on top
• Option to purchase additional annual leave
• Private Medical Insurance – to protect you
• Access to 100s of high street discounts
• Financial Wellbeing support - Access to low interest loans
• Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
• Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
• Long Service Awards
• Cycle to work scheme- discounted bicycles
• Access to our Employee Assistance Programme- 24-7 Health & Wellbeing Support
• Successful candidates for this role, who meet the eligibility criteria, may have the opportunity to undertake a formal work-based training course under our commitment to personal and professional development through the Government’s apprenticeship scheme