OCS is recognised as a market leader across the world within the Healthcare sector, and the Healthcare & Education Division has enjoyed significant growth in recent years with a turnover of c£100m pa. 

This role will be responsible for leading a team of employees within the sector to provide a fully integrated Soft Facilities Management (FM) service to the PFI Papworth NHS contract; managing all operational teams to ensure efficient and effective service provision in line with agreed budgets and service specifications; monitoring and reporting on the quality of service and financial performance of the contract, to include innovation in service delivery to the client.

Royal Papworth Hospital is a leading heart and lung hospital. Following the construction of the new hospital (300 beds) in April 2019, it relocated from its previous location to the Cambridge Biomedical Campus. The Soft Services contract was awarded to OCS as part of the PFI Contract in 2012, when the hospital was in its construction phase and went live in May 2019. As a sub-contractor OCS is responsible for delivering the following soft services; cleaning, catering, patient feeding, retail catering, security and portering.

This is a high profile contract and it's revenue is c£6m. Service levels are good, as is the relationship with both the Trust and SPV. We are looking for an experienced PFI operator, preferably with a background from Healthcare.

Responsibilities will include:

• Ensuring that a safe working environment is maintained through compliance with all company and Trust health and safety policies and procedures
• Building, leading and managing an effective team focused on delivering operational and service excellence in a complex stakeholder environment
• Understanding the contract and payment mechanism in detail and to manage the contract commercially, minimising risk whilst creating value
• Taking ownership of the P and L of the contract and to deliver performance in line with the budget agreed with the sector
• Supporting the Trust in delivering its 6 strategic aims in its 2020-2025 plan; deliver clinical excellence, grow pathways with partners, offer a positive staff experience, share and educate, research and innovate and achieve sustainability
• Ensuring that you and your team live and breathe the OCS core values of Care, Safety, Trustworthy and Expert
• Developing excellent relationship with the Trust’s staff and the SPV and Project Co
• Making sure that OCS retains the contract at the end of the first 5 year cycle
• Ensuring that all staff are appropriately trained in all aspects of their duties and that training records are maintained in accordance with the contract.  In particular, ensuring that all staff have received induction training and OCS Impact and Healthy Behaviours training
• Ensuring appropriate levels of staff are recruited and retained through effective leadership, engagement and motivation
• Carrying out appraisals for direct line reports in line with company guidelines and to monitor and support staff development, identifying individuals with specific skills and the ability to progress
• Undertaking any other ad hoc duties as reasonably expected by the role

Experience required:

Education/Qualifications

• Highly literate and numerate (essential)
• Educated to degree level (desirable)
• BICS membership
• ILM Level 5 or above membership

Working experience/Personal attributes

• Demonstrable management experience operating within a Healthcare PFI multi-service soft services Facilities Management (Soft Services) environment with strict payment mechanisms and the need to use MI to support contractual position - Essential
• Proven track record of delivering effective customer service and operational facilities service excellence whilst maintaining targeted operating margins in a Healthcare environment
• Commitment to manage through data interpretation rather than just through intuition
• Previous experience of leading a large, diverse workforce
• ‘Can do’ attitude
• Team player, self-motivated and results orientated with effective inter–personal skills and the ability to communicate at all levels
• Must be a flexible hands-on manager, prepared to do the work (when required) and not just manage
• Highly organised with excellent time management skills and the ability to prioritise workload and delegate effectively
• Genuine desire to mentor and develop subordinates, counselling and coaching as necessary
• Strong influencer, with excellent interpersonal skills
• Demonstrable financial and commercial acumen, highly numerate
• Superior customer service and relationship management skills

Why join OCS Group UK Ltd?

From providing a first-class shopping experience at major retail and leisure establishments, to maintaining critical factory facilities for well-known industrial organisations, to supporting the patient journey at large hospitals, we provide the essential services that keep businesses and societies running day in and day out.

At OCS Group, we take a partnership approach. That means we start by listening carefully to each customer to understand their requirements, then tailor our services to meet their specific needs. We deliver more than 70 internationally accredited facilities management services – ranging from cleaning, security and catering to waste management – as standalone, bundled or fully integrated solutions.

OCS prides itself as a company that has family values.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS.

What will you get in return?

• An enhanced pension scheme (above auto enrolment rates) - to save for the future
• Life Assurance – to protect your family should the worst happen
• 25 days holiday, plus 8 bank holidays on top
• Option to purchase additional annual leave
• Private Medical Insurance – to protect you
• Access to 100s of high street discounts
• Financial Wellbeing support - Access to low interest loans
• Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
• Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
• Long Service Awards
• Cycle to work scheme- discounted bicycles
• Access to our Employee Assistance Programme- 24-7 Health & Wellbeing Support
• Successful candidates for this role, who meet the eligibility criteria, may have the opportunity to undertake a formal work-based training course under our commitment to personal and professional development through the Government’s apprenticeship scheme