Customer Services Manager
- Employer
- Alex Young Recruitment Limited
- Location
- SW London
- Salary
- Circa £30,000 plus company benefits
- Closing date
- 25 Dec 2020
- Reference
- 997
View more
- Specialist Area
- Facilities management (main), Estates, property, Operations
- Job Level
- Assistant / Administrator, Manager / Supervisor, Coordinator
- Sector
- Customer Service, Private sector, FM service provider
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
Our client is a medium sized FM Service Provider that focusses on delivering hard services to high-end residential apartment blocks across the capital. Due to its latest contract win in South West London, it is looking to hire a Customer Services Manager to coordinate the maintenance engineers.
As the Customer Services Manager, you will be based on site and responsible for ensuring that all the daily PPMs are carried out by the small team of maintenance engineers. You will also be in charge of taking all new bookings and uploading them on the CAFM system.
The successful Customer Services Manager will also liaise with the client on daily basis to ensure customer satisfaction and ensure that the relationship is strong. The maintenance engineers on site are responsible for all planned and reactive maintenance to the estate and all communal areas only.
This role will suit someone in already in a similar role, with a good understanding of facilities management and hard services, strong attention to detail, customer focussed, strong IT and organisational skills. It might suit a strong Facilities Administrator or Coordinator.
Our client is offering:
- Circa £30,000
- Mon-Fri 8am-5pm
- Pension
- Excellent company benefits and long-term prospects
This is a lovely role for someone local who has a passion for delivering excellent customer services within the facilities management industry.
Company
Who we are
Alex Young Recruitment is a highly experienced specialist recruitment consultancy dedicated to the Facilities Management and Maintenance Industry.
What we offer
- A unique service, tailored to your individual needs
- Transparency throughout the recruitment process
- High quality, thoroughly assessed, candidates
- Extensive industry contacts
- Long term relationships
- Website
- http://www.alexyoungrecruitment.com/
- Telephone
- 020 3770 7067
- Location
-
Henry Wood House
2 Riding House Street
London
London
W1W 7FA
GB
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