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Account Manager - Global Service Provider

Employer
Michael Page Facilities Management
Location
London
Salary
GBP50000 - GBP51000 per annum +
Closing date
8 Mar 2021
Reference
JN -022021-2170442

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Specialist Area
Facilities management (main)
Job Level
Manager / Supervisor
Sector
FM service provider
Contract Type
Permanent
Hours
Full Time

To coordinate all resources and stakeholders to deliver a high level of service to clients with maximum efficiency and in a safe, sustainable and collaborative manner.

Client Details

My client is an award winning service provider that operates globally. They offer Integrated Facilities Management solutions across a number of sectors, designed to meet specific challenges faced by organisations.

Description

To manage the client hard service delivery over a number of locations, ensuring all available resources work in a collaborative manner.

To be accountable for the financial performance of the contract.

To develop meaningful and sustainable relationships with the Client and related Client organisation.

To ensure mobile & site based personnel manage the contract to the Service Level Agreements (SLAs) as they apply to technical and related services.

To monitor and develop direct reports through training and regular reviews.

To ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment for both employees and clients.

To review the monthly audit checks demonstrating legislative compliance within scope of service delivery streams and to escalate to the portfolio director as necessary.

To work with the mobile & on-site teams in planning, implementing and monitoring the standards of all works relating to the PPM schedule and reactive works.

To work with the operational and support teams to ensure all completion times for planned, corrective and reactive works are correctly logged and recorded within the company's and customers management system.

To drive successful contract negotiations and business improvement initiatives.

To work with operational management to develop performance measurement and improvement objectives in line with business plan through positive collaboration.

To review contract performance monthly with the account director and agree future plans.

Profile

Professional qualifications and background of a Technical Hard services background.

Proven Account management experience.

Team working experience.

Experience of using a CAFM system.

Good knowledge of building services and legislation.

Job Offer

Competitive annual salary on offer.

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