Operations Maintenance Manager

At Harrods, our iconic Knightsbridge building is as unique as the service experienced within. Our in-house facilities department have the task of maintaining and servicing our store to ensure our customers have the full Harrods experience on each visit.  Harrods is recruiting an Operations Maintenance Manager to lead our dedicated in-house fabric maintenance team and outsourced providers to ensure Harrods remains safe, operationally stable and aligned with the quality of our brand.

As Operations Maintenance Manager, you will lead your team on all fabric maintenance and partner with your colleagues in electrical and mechanical maintenance and on helpdesk to ensure a cohesive and collaborative approach for the delivery of engineering and maintenance across the business.

Reporting to the Head of FM, the appointed person will be an experienced people manager, accustomed to leading teams of tradesmen in their daily delivery as well developing team members professionally. You will have extensive experience working in a facilities maintenance environment with subject matter expertise in fabric maintenance specifically.

Ideally, you will be accustomed to working in a live environment and with listed/heritage building experience desirable. Experience in planning and managing a department budget as well as CAPEX project warrants. You will be confident in managing the operational escalations as well as managing expectations to your own stakeholders, senior leadership, and Directors.

You will work cohesively with your colleagues across store development and wider engineering and maintenance operations, planning works to ensure results are achieved with minimal impact on the business or operations.  You will communicate effectively at all levels including Directors and other stakeholders who might be from a non-technical background to ensure all key parties are informed and updated on fabric specific business incidents and projects.

If you are looking to take the next step in your career with a dedication to Fabric Maintenance in a role that addresses real business operational challenge, this role will open doors for you. We offer great pathway opportunities to develop your career as a team leader in an environment unlike any other.

Uniquely you

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook, or Instagram.

Campaign Timeline

The closing date for applications is Monday 8^th March 2021 at 12:00. Interviews will be taking place from week commencing 8^th March and will consist of a two-stage process, including an on-site store walkthrough and technical competency interview.

How to Apply

For the full briefing particulars and/or a confidential discussion, please contact our appointed recruitment partner Matt Giles at The Management Recruitment Group (matthew.giles@mrgpeople.co.uk).

Applications should consist of a comprehensive CV and supporting cover letter.