Head of Facilities

4 days left

UK Remote Home - HOME
£75,000 - £85,000 plus car allowance
16 Apr 2021
16 May 2021
Contract Type
Full Time

Salary Banding: £75,000 - £85,000 plus car allowance
Hours: Full time working 37.5 hours Monday - Friday
Location: Remote working with some travel to Bright Horizons' offices and nursery settings as necessary

Purpose of Role:

To lead the Facilities Department overseeing the continued maintenance and legislative compliance of all buildings within the Bright Horizons portfolio to an agreed budget and published Service Level Agreements (SLA)

  • To develop and implement cost effective strategies to compliment the organisational goals, creating class leading environments that promotes growth and differentiates BH from its competitors
  • Build strong inter-departmental relationships ensuring collaborative working to resolve corrective actions from both external and internal regulatory/non-regulatory audits within agreed timeframes
  • To draw the best performances from team members through setting realistic yet challenging objectives that align with company goals and achieves best practices for safety, quality, and value for money throughout the 300 strong portfolio
  • Provide leadership, coaching and mentoring for all direct reports
  • To provide a customer centric service delivery that ensures the continuous operation of each nursery through the strategic selection and management of a principle outsourced FM provider
  • To manage all expenditure across the department ensuring BH are receiving value for money and a quality service form the principal contractors whilst adhering to/bettering budget. To build strong relations with Finance and Procurement developing robust performance metrics for supply chain management

Key Tasks and Responsibilities:

  • To provide leadership and vision for the department and ensure all building environments are continuously maintained, safe and secure for our children parents and staff
  • Develop Facilities policies, procedures, and protocols for maintenance operations to ensure the effective, efficient, timely and safe delivery of services. Engage in regular assessment of Nursery satisfaction levels and continually seek opportunities for improvements
  • To strategically lead a rolling program of property refurbishment prioritised on asset condition, operational requirements, and financial performance
  • To take responsibility for the selection and management of all contractors supplying hard and soft FM provisions (including refurbishment) ensuring a high standard of quality and customer service

Essential functions:

  • Ensure all buildings meet the required exacting standards of our governing bodies and the required essential H&S legislation
  • Deliver leadership, mentoring and direction to enhance the skills of employees and foster a collaborative, positive work environment across all departments
  • Setting of both expense and capital budgets in collaboration with the Finance department
  • Full accountability for financial performance against budget
  • The overall management of the principle FM supply contract, model, and innovation initiatives to continually improve service delivery. To hold frequent meetings ensuring clear and measurable objectives and targets are develop, implemented and achieved
  • Implementation of an Asset Life Cycle (ALC) plan for both the building fabric and plant/equipment with an objective to improve financial planning, forecasting and reduction in reactive spend
  • The legislative building compliance of the entire portfolio (circa 300 buildings)
  • The review of all related building data as part of the due diligence requirement on all nursery acquisitions
  • Chairing the Property Improvement Committee (PIC) ensuring that all business cases for capital spend are strategically justified and collaboratively agreed by all stakeholders prior to submission

Essential Experience:

  • Significant experience with proven track record of successful facilities management leadership in a senior role, demonstrable by results and accomplishments
  • Significant experience of all H&S legislation applicable to the role
  • Good project and operations management experience
  • Mix of hard & soft services experience
  • Experience in building construction and  mechanical/Electrical systems
  • Management of large FM supply contracts with knowledge of essential KPI’s
  • Presenting department performance data at board level

Experience Desirable:

  • Childcare sector experience


  • Degree level Qualified (or equivalent) in one of the following disciplines - Engineering, Facilities Management of Building surveying
  • Member of a professional body for example IMechE, IWFM, RICS
  • Preferentially NEBOSH Diploma, Occupational Safety & Health, Minimum certificate or equivalent

Personal Skill Sets:

  • Excellent influencer, change-maker, and effective communicator (oral and in writing)
  • Excellent commercial awareness specifically with reviewing and understanding Mechanical and Electrical quotations
  • Self-starter capable of operating strategically and tactically to achieve goals
  • Highly motivated and driven, achieving positive impact and meeting deadlines
  • Ability to build trust and develop cohesive teams – strong empathy, clear expectations and fair-minded
  • High energy and thrives in a fast-paced, dynamic environment  - calm approach and ‘can-do’ attitude
  • Encourages colleagues to realise their potential and empowers high performers
  • Able to use data and numerical detail effectively to inform strategy, measure impact and drive quality
  • Ability to travel within the UK; flexibility to work at home or from a regional office as required, with overnight stays as necessary

We look forward to receiving your application!

If you experience any problems, please email europe.recruitment@brighthorizons.com and we will be happy to help.

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. Therefore, it is essential in making your application that you disclose any information requested in respect of applicable convictions and cautions (including, as applicable any reprimands or final warnings). This post may be exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, in which case applicants are not entitled to withhold information about convictions which for other purposes are ‘spent’ under the provision of the Act unless the conviction or caution is “protected” as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). Any such ‘protected’ conviction or caution is not subject to disclosure to employers, and cannot be taken into account. All guidance and criteria on the filtering of these cautions and convictions can be found in the DBS filtering collection, available here: https://www.gov.uk/government/collections/dbs-filtering-guidance. The fact that a pending charge, conviction, caution, reprimand or final warning has been recorded against you will not necessarily debar you from consideration for this role but any failure to disclose any such information will result in dismissal or disciplinary action.

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