Virtual FM Limited is a national specialist facilities services provider. Due to continued growth, Virtual FM is seeking an Area Facilities Manager to support our client properties throughout Scotland. Offering first class FM services to our clients, with a flexible approach. The role of the Area Facilities Manager is to head up our regional property portfolio in Scotland. The role will manage our service delivery teams, delivery of exceptional standards and lead our client account management for the regional portfolio. This role offers full autonomy in shaping how we continue to deliver first class facilities management and measure compliance within the Virtual Services Group. The role offers a fantastic opportunity for an experienced and client focused Senior FM or Area FM to further develop their career.
Key Duties & Responsibilities
Lead and manage hard and soft services delivery, regional service teams and key account management with clients. Auditing our client properties and services to ensure our service standards are exceptional at all times.
Own and manage the agreed regional budgets and monthly forecasting.
Oversee our quote and job management/WIP for all regional works.
Oversee an effective customer account management process ensuring scheduled reviews including resolution of issues; KPI / service level analysis; additional revenue opportunities outside core service offering; financial management (e.g., credit control issues) and planned promotional activities
Develop strong relations with supply chain service partners and conduct periodic appraisals.
Relevant senior experience working in a commercial & operational role within an FM service provider is mandatory.
Customer relationship management experience including building trust, respect and a close working relationship.
Experience within a TFM contract and facilities management environment mandatory.
Personal Skills, Qualities & Attributes
A team player that lives and breathes our culture and values.
At least 5 years as Senior FM or Area Facilities Manager in either large SME’s or FTSE 250 companies
A track record of growing service delivery regionally.
Excellent IT skills and proficiency with Microsoft Office packages
An advantage to have FM systems experience (e.g., SIMPRO or CONNECT)
Ability to prioritise and be task driven and focused
A strong influential leader with exceptional interpersonal and communication skills
Resilient under pressure.