Regional Facilities Manager

Our client, a family business and a dedicated owner/operator/developer of multi-family housing, has requested Maxwell Stephens to recruit a Regional Facilities Manager to support the delivery on a multi-site property portfolio in the South East of England.

Purpose

• To be involved in the preparation, monitoring, and execution of the agreed budgets on time and within the agreed parameters.
• Carry out site visits and inspections as directed.
• To drive a standard approach to building services procurement for the portfolios under your control.
• Attend meetings with Head office, Centre Managers, contractors and sometimes tenants.
• To act as pivotal point for property delivery, liaising/directing the Centre Managers of each site
• To develop and improve FM services delivery.

Context

An integral part of the management of a multi-site portfolio. And to be based in Borehamwood, Hertfordshire, dealing with the following site specific items:

• Manage the instruction and service provision and contracted service providers.

Carry out site inspections

• Develop excellent internal and external business relationships to advance working relations and business opportunities. Develop relations with appropriate authorities, service providers and statutory bodies.
• Respond to changes in client and occupier requirements.
• Help to establish ‘value for money’ strategies for delivering the management services.

Core responsibilities

• Prepare and manage budgets on multi-site basis for approval by line managers.
• Organise and Assist in the delivery of FM on all sites to agreed service levels.
• Keep up to date facilities management information / records for all the sites.
• Work with existing and new contractors to ensure any works required are carried out properly and in a timely manor
• Manage and develop relationships internally and externally
• Assist in the development and deliver quality, FM services on all client contracts.
• Promote the services offered by the company and support sales of these services to existing and potential customers.
• Manage service providers and monitor performance against contracted SLAs and KPIs.
• Co-ordinate the production of performance reports and carry out analysis of the results and take appropriate action to ensure continuous improvement is achieved.

Key Performance Indicators

• FM Bottom line delivered on all sites managed.
• Budgets met.
• Service providers and the company achieve contracted SLAs and KPIs
• Produce, manage and report on budgets, accurately, within agreed forecast and in a timely manner.
• Service charge budget setting and report production on time kept on budget
• All Health and Safety matters effectively managed.
• All planned and reactive maintenance carried out effective and satisfactorily.
• Client satisfaction
• Tenant satisfaction
• Contribute to the operational efficiency, service improvements.
• Prioritising of workload.

Relationships

• The company – Inc. accounts, estates surveyors, FM central support.
• Colleagues within the company.
• Tenants
• Clients
• Suppliers and service providers
• Local statutory bodies

Qualifications

• Current UK Driving License
• Ideally IOSH/NEBOSH H&S Qualification

Skills & Knowledge

• Basic business management
• Property/building management experience- minimum 3 years
• Strong commercial awareness from experience and/or qualification
• Budgetary experience- Cost control, variance and forecasting reporting
• Strong IT skills Inc. Word, Excel, and web use to a minimum of intermediate level
• Complete understanding of Facilities Management

Experience

• Experience of Office/Commercial/ sites