Technical Services Manager

Our client are a highly successful real estate and property management company, who are seeking an experienced Technical Services Manager to manage the engineering services and team of one of their flagship buildings in the docklands.

The role

Responsible for managing the delivery of an effective and compliant service through in-house staff, suppliers and consultants – primarily focussed on hard services – within a single building or group of buildings.

Key deliverables

• Prepare, monitor and reconcile service charge budgets
• Check and approve expenditure against service charge budgets
• Provide best in class customer service to internal and external customer base
• Maintain regular and effective communication with clients and tenants
• Manage site based staff, ensuring all people related policies and procedures are followed
• Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
• Monitor works conducted/service provided by suppliers
• Audit and inspect supplier delivery
• Measure and report supplier performance against agreed SLAs
• Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems
• Work effectively with a range of specialist consultants to deliver agreed outcomes
• Procure goods and services, following procedures and policies
• Develop, agree and manage capital replacement programmes
• Prepare management reports for a variety of stakeholders and attend/chair management meetings as required
• Undertake regular building inspections, complete reports and initiate/progress any required works
• Ensure compliance with all current statutory legislation in respect of health and safety and the environment
• Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with Sustainability Manager
• Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
• Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

Responsibilities

Financials

• May have budget and cost control responsibilities
• Has an awareness of wider team or department budget

Clients and Business Development

• Manages existing client/supplier relationships at a senior level on a day to day basis
• Works independently on most areas of work under regular management monitoring
• Receives guidance only on unusual issues
• Has broad knowledge of principles and practices of related disciplines
• Builds own network within service lines and externally

People

• Supervises teams’ junior employees or co-ordinates colleagues and others on specific projects
• Shares knowledge with/ provides information to colleagues and team, mentors other junior colleagues

Systems and Process

• Responsible for managing routine processes and procedures
• Can identify improvements to business processes within own function

   Person specification

Qualifications

• Engineering degree or equivalent
• Membership or Associate Membership of BIFM and or IOSH
• National General Certificate in Occupational Safety and Health – accredited by NEBOSH

Experience

• Previous experience in a similar role
• Understanding of commercial leases and the landlord and tenant relationship
• Good understanding of service charge budgets and accounting principles
• Management of in-house and supplier staff
• Management of supplier relationships
• Good health and safety and environmental knowledge
• Extensive mechanical and electrical services knowledge
• Excellent English language skills – both written and spoken
• IT literate – MS Office at intermediate level
• Experience of managing multi-site environments
• Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m